Dave & Buster's Hollywood

Reviews

• KL

  Karen Love

  2 days ago
  1.0
  I came to Dave & Buster’s in Hollywood today planning to have a fun time with friends and family. However, our experience was very disappointing. As soon as we sat down in the pool area, our server, Laura, greeted us with an attitude. We then had to wait almost an hour just to receive our drinks. When she finally took our food order, the wings smelled burnt, as if they were fried in old or dirty oil, and the fries were extremely salty. On top of that, we had issues with our game cards. One of the machines malfunctioned and took half of our points without allowing us to play. To make matters worse, one of my friends had a really bad experience when he went to the men’s bathroom and saw a big lizard and a roach crawling on the wall. It’s really off-putting to know that a place serving food has issues with cleanliness and pests. Overall, this was not the enjoyable experience we expected.
• KA

  Kaleigh Ahern

  5 days ago
  2.0
  when we first arrived we stood at the front desk for about a minute waiting for the staff to finish their conversation in front of us. lost our car key and the staff was incredibly unhelpful. we didn’t expect them to look for it or anything but most of the staff didn’t even respond with words when we asked if they had been given the key. shaking your head no and brushing customers off is not a good way to run a business. games were super fun staff was just not good. one waitress we asked was super kind but that’s it.
• JH

  Jocelyn Hale

  6 days ago
  5.0
  The bartenders Janae and Talia were very professional excellent customer service however the manager Akila was very nasty and condescending towards the support staff she didn’t offer any assistance to the support staff but wanted customers to do surveys she needs to take a course in bar management because her management skills are poor and her attitude is a bad representation of Dave and busters
• KE

  Katie Ehrke

  Feb 27, 2026
  2.0
  We got here at 6:30 there was no rush. I stood at the bar to order drinks no one came over. After 15 min I went to the host to be seated. She went to sit me at 2 tables but there was food on both tables. Finally she sat me at a booth. A waiter came over to me after 7 min. He proceeded to start taking my order. In mid order he laughed and said sorry this isn’t my section someone else will be over. 10 min later a lady came over and took our order. After she dropped our food off she never came back. During our dinner my 10th old son had spilled my drink. A waiter saw this happen and ran over and immediately put up a caution sign and said someone would be over to clean it up. 30 min later no one has cleaned it up and when my husband got out of the booth he almost slipped. He went and grabbed a manager and someone finally wiped it up. We use to come her very often. Not sure if they are under new management now or if something is going on but everyone is moving in slow motion and not providing any level of service. After waiting 30 min for the bill and getting the manager again we were brought the bill with an attitude after throwing something at the service station by the bars there is probably a reason her favorite activity according to her name tag is sleeping! It’s too bad we had this experience
• BF

  Briana Felder

  Feb 27, 2026
  1.0
  First time and last time coming here. In the beginning, the employees were nice and cooperative with us. After playing some games, we sat down and decided to order. It took a long time for the servers to address us, and the woman waiting on our table had an attitude. We didn’t mind it too much, though — she even became nicer later on. After eating, we decided to play pool. The same employee walked us over with the pool balls but failed to explain the process for what to do when we were finished or how payment worked. We were only told it was $14 an hour, and that was it. When we went up to pay, we saw the total was a little over $21. My friend noticed the price and questioned it out loud. The big guy assisting us didn’t acknowledge her, so I asked, “Hey, why is the total $21?” He looked up at us, then down at the receipt, then back up at us — very dramatically. In a choppy and rude tone, he said we had gone over the one-hour timeframe and that there was only a five-minute grace period. He also said we were supposed to bring the pool balls back to the front ourselves. The situation escalated quickly and unnecessarily. This was our first time there, and we genuinely didn’t know how the process worked. When we explained that we hadn’t been informed, they told us it wasn’t their job to inform us and that all pool halls work the same way — which isn’t true. I wouldn’t have minded simply paying the difference, but he was rude to my friend, to me, and to my boyfriend while we were only trying to explain that we hadn’t been told the rules. I eventually got upset and told him he was being rude and giving unnecessary attitude, and that they should just inform customers next time. We were under the impression that someone would come to us to collect the balls or let us know when our time was up. Even a manager (or someone in charge) came over and said it was our fault and our responsibility, regardless of whether we were informed or not — and they were rude as well. We left feeling pretty angry. All of this could have been avoided, and they seriously need better customer service training

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