As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Many customers reported excessively long wait times for their orders, often exceeding 20-30 minutes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold, poorly prepared, or unsatisfactory meals.
Customer Service
Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and enjoyed the food when it was prepared correctly.
DP
Drew Protection
3 days ago
5.0
Love the new wings special, should be that way for a couple of months. On another note if you order all flats it's not a problem but if you order all drums, good luck, each checkers got their own rule apparently or the employee is making it up as they go along 🤔
JO
July Ortiz
4 days ago
1.0
Bad costumer service from this old woman named BEATRIZ SILVA, She didn’t want to take my order and when I asked her why she was trying to say something but I couldn’t understand because she doesn’t even speak English at all. Her English sucks and her costumer service too and she said she was the GM, How this make sense?
KB
Keith Buzick
Nov 1, 2025
1.0
They would not serve us food today at 630pm because we are white i will be calling corporate Monday morning to report the Qasim that was said to us today
CV
Christopher Vinson
Oct 30, 2025
5.0
Fast and fresh.
I enjoyed my food.
AN
Aquarius Dawn Nancy
Oct 28, 2025
1.0
The other day had all nice to say then last night I order a hot dog and wings and only got 4 wings.