Charleys Cheesesteaks

Reviews

• MY

  mini young

  6 days ago
  2.0
  Came in last night placed 2 orders .One order I asked for ranch but was not charged for it but I didn't notice until after I came from drive thru to walk inside . I stated I had just ordered in the drive thru but didn't get the ranch which I asked for over the speaker but didn't realize I wasn't charged or it wasn't on my receipt I asked for it wasn't charged and didn't receive it .Fine! After waiting for the employee to check every previous order in the drive thru for a "ranch " employee states that no ranch was ordered and the price of 1 side of ranch. Then I asked if I may have a Ranch because I did ask for one but was unaware of the fee or they I was not charged for it in the drive thru . The employee again explained that I wasn’t charged and told me the price of the ranch. I then mentioned that the cashier at the window didn’t give me my $0.17 in change and asked if it could just be applied toward the ranch and I’d pay the difference. The employee said there was no change and that they couldn’t do that.I understand policies, but after spending up to $50 at times and supporting this place for about 3 years, it’s disappointing that a customer can’t receive a simple condiment without such a hassle. There was no disrespect on either side, but it would’ve been nice to at least accommodate the situation or explain the policy so I know for next time.However, I did end up paying the full price for the ranch, which wasn’t really the issue. I just didn’t want any trouble on either end. As someone who has supported this place with my hard-earned money, it was frustrating to stand inside for almost 10 minutes practically begging for a ranch that usually comes with wings anyway. It also reminded me of a previous order where I asked for a Steak & Cheese with no onions but received a sandwich with so many onions they were literally hanging out of the wrapper—but that’s another review for another time. Customer service here is honestly hit or miss. Sometimes it’s good, sometimes it’s great, but situations like this leave a bad impression.
• TM

  Tiffany Murphy

  Feb 20, 2026
  3.0
  Cold & flavorless
• AP

  Adam Putman

  Feb 1, 2026
  5.0
  Best cheesesteak in wings in the area!
• JM

  Jane Marino

  Dec 28, 2025
  1.0
  False advertisement. I just went to use my coupon Free drink and fries with a purchase of a large Philly steak sandwich... usually cost 13.29$ only the sandwich... how did they charge me an extra $5.78 for a combo... what's the point of a coupon ? My total was $ 19.75 . Nothing to say about the drive through staff. But this is a complete false advertisement!
• NW

  Na'arah's World

  Dec 4, 2025
  5.0
  Wings were delicious. I mixed buffalo wuth lemon pepper and had an order of cajun rub thru the drive thru