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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude and unprofessional.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality reported, with issues such as cold, undercooked, or improperly prepared items.
Cleanliness
Some customers noted the location was clean, while others reported unsanitary conditions.
Wait Times
Long wait times in drive-thru and for orders, even during less busy hours.
LG
Logan Grover
3 days ago
2.0
Usually have a fine to good experience here but today through the drive through they made me wait 30 mins after getting to the front and gave me the wrong thing once too.
KB
Kare Backstrom
3 days ago
2.0
Quality control is definitely not McDonald’s strong point. My Sausage & Egg McMuffin, no cheese was delivered as a Sausage & Cheese McMuffin (no egg). Sucks when you go through the drive through and find out the hard way down the street.
WF
walter foster
Feb 26, 2026
5.0
An item was left off my order. I brought it to the managers attention and it was corrected immediately. Thanks!
CA
Chelayna Alexander
Feb 13, 2026
5.0
The food wasn't the best but the staff was friendly and helpful and the lobby was clean and orderly.
AF
Amber Farley
Feb 6, 2026
1.0
Awful customer service. Eventually I make my way up to the first window to pay. The girl with the long red hair is taking an order I understand and wait. There are also 2 cars ahead of me so I couldn’t move anyway. As soon as she is done taking the order she leaves the window. Ok maybe she’s helping again I still can’t move anyway. Then the first car leaves and second moves up. She comes back to the window and takes another order and doesn’t acknowledge me. Fine she’s taking an order. The other car also leaves so now there is nobody in front of me. She then finishes the order and walks away again with saying anything or letting me know she will be with me soon. I sit there with nobody in front of me and nobody at the window so I left. They need better staff. Just a little communication goes a long way.
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