Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, poor service, and incorrect orders, leading to frustration and dissatisfaction.
Kiosk Ordering
Many customers expressed frustration with the kiosk-only ordering system, citing technical issues and lack of staff assistance.
Food Quality
While some reviews praised the freshness of the food, many others complained about cold or poorly prepared items, including stale fries and incorrect orders.
Staff Performance
Customer experiences with staff varied widely, with some praising individual employees for excellent service, while others criticized management and employee attitudes.
Cleanliness and Environment
Several reviews mentioned cleanliness issues and an uninviting atmosphere, particularly after recent renovations.
BR
Barbara Riggie
Feb 24, 2026
1.0
no one out front if you need help .can only order through Kiosk
won't go again.
CM
Cory Merritt
Feb 20, 2026
1.0
These people havent gotten an order right in ages. Id find another place to eat. Never going to any mcdonalds again thanks to the awesome hobe sound crew
PP
Paul
Feb 20, 2026
5.0
We used the McDonald’s App — if you haven’t used the app, you’re missing out! The McDonald’s App gives the McDonald’s team a few extra minutes to get your order ready — along with great deals for the consumer. Our order was fresh, and so good! Our meal was delivered door-side by a smiling and super kind face — while (again) the meal was fresh, and piping hot! 5 stars for a wonderful staff, a delicious meal, and a great price for my family on a busy Friday night! :)
AD
Ashley Dotson
Feb 19, 2026
5.0
Service was amazing. You hear so many bad reviews on mcdonalds. This lady in here will make me drive for breakfast everyday. Out the way.
JC
Johan Castaneda
Jan 23, 2026
1.0
So I politely got in the line could you not this old lady told me that she is to busy, well obviously for me and not the other people she also told me to go back to my country and they will be looking for a lawsuit. Do not come here it is full of bs
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