Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
El peor pollo tropical que he visitado. Por desgracia el que me toca porque es el k queda a par de cuadras de mi casa. Pero recomiendo cuando pidan comida para llevar revisen porque yo compré un pollo entero de los platos familiares. Y pedí ambas partes. Pechuga y encuentros. Solo llegaron pedazos de encuentros y muslos. Y pedí medio pollo aparte y lo k llegó fue un pedazo de pechuga de la semana anterior y seca y otro pedacito de ala. Todos quemados y horrible. No lo regresé porque es molesto volver a regresar después de un día de trabajo, cansada, creer que vas a estar comiendo con tu familia trankila en casa y te encuentras con este fenómeno. Pero estaba de regresarlo y tirárselos por la cara. Aunque si tomé fotos antes de probarlo nadie en casa. Lástima no poder adjuntarlas aquí. El servicio a veces bueno a veces depende de cómo tengan el humor. El ambiente bueno que más da más o menos.
G2
Games 2.0
Apr 4, 2026
1.0
Súper mal el trato de una chica rubia que me atendió el sábado a la 1:30pm, me trató súper mal y no echo los cubiertos, ya en varias ocasiones esa chica está actuando de una manera muy mala
CL
Crazy Loner
Mar 28, 2026
4.0
The food tasted great.Chicken and rice was nice and hot. The staff seemed pleasant. Only thing is,when I went there last month,the lady taking the orders didn't understand English that well,but what do I expect being in Hialeah, right? They were saying order numbers in Spanish. That was a learning experience.
CM
Clarisa Martínez
Mar 20, 2026
1.0
Me ha pasado dos veces
No me dan las cheesy bites en uber eat
Yo soy cliente habitual pido hasta 3 ordenes semanales y lamento Que esto me haya pasado dos veces son $12 dolares regalados me parece muy injusto necesito una reapuesta
NS
Nicole SanMartin
Mar 15, 2026
2.0
Placed an order online so I wouldn’t have to wait the long line that is usually there. Ended up waiting an extra 20min after the ready time. Watched about 12 people come in, order and leave with their food and yet I was still waiting. Then they told me that they were out of the desert for the kids meal and refused to replace it with something else. The workers all seemed to hate each other and just gave each other nasty looks. No customer service skills at all.
What are the opening hours of Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:00 AM to 11:30 PM. You can order online at their delivery page.
Where is Pollo Tropical located in Hialeah?
Pollo Tropical is located at 825 E. 49 Street, Hialeah, FL 33013, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves a creative take on traditional Cuban dishes and Latin American flavors, focusing on fresh 24-hour citrus marinated chicken and other signature dishes.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments. They do not require cash only.
Does Pollo Tropical have seating and is it accessible?
Yes, Pollo Tropical has indoor seating with wheelchair accessible entrance, seating, and restrooms. They also have high chairs and welcome families.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical offers catering services along with dine-in, takeout, and delivery options.
What are some nearby dining options around Pollo Tropical?
Nearby dining options include Checkers at 820 E. 49th Street, Rally's, Dunkin', and Bistro TRUCK which offer a variety of fast food and coffee options you might enjoy before or after your visit to Pollo Tropical.
Where can I find automotive services near Pollo Tropical?
Automotive services near Pollo Tropical include The Connection Motors used car dealer, Canales Tire Center for tire repair, U-Haul Neighborhood Dealer for truck rentals, and automotive shops like EXPRESS CARE HIALEAH and Florida Wheels.
Are there any medical or health services close to Pollo Tropical?
Yes, nearby health services include Dr. Manuel E. Costa (dentist), Ameri-Care Professional Service (home health care and physical therapy), SnapCrack chiropractic, Ceda Health doctor and physical therapy, and Nova Dental Studio.
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