Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including rude staff, slow order taking, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold items, missing ingredients, and poorly prepared meals.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Management Concerns
Customers expressed dissatisfaction with management's handling of staff behavior and customer service training.
CM
Chris Marti
3 days ago
1.0
upon arrival, this wendy’s was a ghost town, with the employees clearly just existing there working with the least amount of effort. the lady who attended me seemed to be the manager, she didn’t take my full order at the speaker in guessing cause there was issues. but upon arrival at the window she told me to finish my order at, she seemed upset as i kept ordering. she then mentioned that they charge for sauce now and i said that’s fine. however when she gave me the sauce only 1 sauce was the one i asked for, i asked to replace the two bbq’s for 2 ranch’s for the 3 meals we order and she then said she’d only give me one. the entire time she was being incredibly rude and stingy. red hair lady pretty chunky and one of the most rude people i’ve ever met.
IR
isabel Romero
4 days ago
1.0
listen no offence to the workers cuz they seem nice and are just trying to make a living but i ordered a meal and the bread was hard and stale and it tasted so bland. I also ordered this bake potato and it looked like it was baked in the 1900's. the food overall is horrible which is the entire point of a fast food chain would not recommend it
LL
Lucas Liguori
Dec 19, 2025
1.0
The staff's service is terrible, I don't know what's wrong with them.
MA
maria aguirre
Dec 12, 2025
1.0
0 stars if it were possible. My family and I came to get food, but first we needed to use their restrooms. The bathrooms were locked, so we asked the employees for the key/code. First, the employee ignored us. So we politely asked again for the key/code, in case perhaps they hadn’t heard us. The employee said No, you cannot. It is closed. I was confused at the moment because a man had just come out of the restroom, but she wouldn't open the door for us ladies. So we decided to go to the men’s restroom instead, because we thought perhaps it was just the women's restroom that was out of order. So we went to the men's restroom; nobody was in there, only my sister and me, when the employees barged in and told us the restroom was closed. They were rushing us and telling us to hurry up. She proceeded to come in about three times in a span of very few minutes/seconds, accompanied by an employee and a manager, I believe. I find this ridiculous and very harassing—an invasion of my privacy. I had asked the employees to leave me alone while I was using the restroom, and they kept opening the doors. When we left the restrooms, we noticed they had opened the women's restroom for another lady. So I'm confused about what is going on. How come the man before us and the women after us got to use the restroom without facing harassment? However, for us, the employees kept it locked and refused to open it. Also, it leads me to wonder: If the bathroom is closed off, are the employees able to use the restrooms? And how are they washing their hands? I no longer wanted to stay and order food due to the harassment I faced, so I left. This was such an awful experience.
ME
Michael enriquez
Nov 26, 2025
1.0
Got inside with nobody in line, it took a full 5 minutes to have someone take our order only to be told that they don’t have mustard.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for this Wendy's location?
The drive-through is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's serve breakfast?
Yes, the Wendy's at 1730 West 49th St., Hialeah, FL serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's location?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Is there delivery available for this Wendy's?
Yes, delivery is available. To check if delivery is offered at your address, visit the Wendy's app or order.wendys.com and enter your delivery address.
How can I contact Wendy's West 49th St. location for feedback or questions?
You can contact the restaurant directly at (305) 825-0502. For customer care, use live chat or call 888-624-8140, or fill out the Customer Satisfaction Survey online.
What are the dining options available at this Wendy's?
This Wendy's offers dine-in, drive-thru, takeout, and delivery services. However, curbside pickup is not available.
Where can I find menu prices for this Wendy's?
Menu prices can be viewed on order.wendys.com or the Wendy's mobile app after selecting the Hialeah, FL location.
What nearby attractions can I visit before or after dining at Wendy's?
Nearby, you can visit Westfield Westland Shopping Center for retail therapy, or enjoy other restaurants like Golden Corral Buffet & Grill and Chick-fil-A, offering a variety of dining options near Wendy's.
Are there banks or ATMs close to Wendy's for customer convenience?
Yes, Popular Bank, Truist ATM, and TD Bank ATM are close by, making it convenient for customers to access banking services before or after their meal.
What shopping options are available near Wendy's on West 49th St.?
You can shop at nearby stores including Lovisa for fashion accessories, Sears department store, Marshalls for clothing, and WSS shoe store, all within the vicinity.