Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
887 reviews
5 stars
402
4 stars
120
3 stars
95
2 stars
51
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and attentive service from specific employees like Natalia and Yaima, many others reported rude behavior and poor service overall.
Food Quality
There are numerous complaints about the declining quality of food, including issues with raw or old chicken, incorrect orders, and missing items.
Order Accuracy
A significant number of reviews highlighted problems with order accuracy, with many customers receiving incorrect items or incomplete orders.
Cleanliness and Safety
Several reviews raised concerns about cleanliness and food safety, including reports of unsanitary conditions and foodborne illness.
Speed of Service
While some customers appreciated the quick service, others experienced long wait times and delays, particularly during busy hours.
- JEJulian Estrada5 days ago1.0Ordene una quesadilla y me dieron esta porquería. I ordered a quesadilla and they gave me this POS. Gente con mal actitud y pocas ganas de trabajar. Rude a workers who clearly didn’t want to be there. No regresare. I will not be returning.
- YMY MedinaOct 23, 20255.0Tuesday drive thru busy! Yet Natalie was very nice and kept a great smile...thks
- YMYodalys Aguila MoralesOct 19, 20251.0Acabo de comprar ,pedí un 1/4 de pollo con cerdo y arroz blanco con frijoles . No me dieron servilletas,no pusieron cubiertos y NO ME DIERON EL POLLO. En serio ……….
- EAEstrella Díaz AquinoOct 8, 20255.0Muy buena atención excelente elaboración y muy satisfecha con el trato del personal
- JVJorge Carlos ValeOct 7, 20255.0Excelente servicio de la trabajadora Yaima volvería siempre y cuando mela encontraría a ella
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Hialeah, FL?
Pollo Tropical in Hialeah is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM. You can order online through their delivery website.
Where is Pollo Tropical located?
Pollo Tropical is located at 7401 West 4 Avenue, Hialeah, FL 33014, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban cuisine and chicken dishes inspired by Miami roots with a creative twist on traditional Latin American flavors.
Does Pollo Tropical have options for vegetarians and children?
Yes, Pollo Tropical serves vegetarian options and has a children's menu available.
Can customers dine in or get takeout at Pollo Tropical?
Customers can dine in or choose takeout. The restaurant also offers curbside pickup and delivery options.
Is Pollo Tropical wheelchair accessible and family-friendly?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, restrooms, high chairs, and welcomes families and children.
What nearby dining options are available around Pollo Tropical?
Nearby dining options include Casa Maiz Restaurant, Denny's Restaurant - Hialeah, Taco Bell, and McDonald's, offering a variety of Latin American, American, Mexican, and fast food cuisines.
Are there beauty and spa services close to Pollo Tropical?
Yes, nearby beauty and spa services include Holy Aesthetic Boutique, Qiu Salon/ Mike Montanez, Nails by Mio, and Salon Colorama, which customers can visit before or after dining.
What nearby entertainment and event venues are close to Pollo Tropical?
Nearby event venues include Tarima producciones / Stage Miami and Queen Esther Kids SPA, providing options for event planning and entertainment near Pollo Tropical.