Brand Certified

Pollo Tropical

3.5

(893 reviews)

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Business Details

7401 West 4 Avenue, Hialeah, FL

33014, United States

(786) 221-0643

https://locations.pollotropical.com/fl/hialeah/7401-west-4-avenue

About

Chicken RestaurantCuban Restaurant

Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

Dine-inAvailable
DeliveryAvailable
TakeoutAvailable
Accepts reservationsNot available
Requires reservationsNot available
Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
Curbside pickupAvailable
Drive-throughAvailable
LunchAvailable
DinnerAvailable
VegetarianAvailable
RestroomAvailable
Free parking lotAvailable
Welcomes familiesAvailable
Kid friendlyAvailable
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable

Location

Pollo Tropical

7401 West 4 Avenue, Hialeah, FL

33014, United States

Get Directions

Hours

Monday10:30 AM - 12:00 AM

Tuesday10:30 AM - 12:00 AM

Wednesday10:30 AM - 12:00 AM

Thursday10:30 AM - 12:00 AM

Friday10:30 AM - 12:00 AM

Saturday10:30 AM - 12:00 AM

Sunday10:30 AM - 12:00 AM

Reviews

3.5

893 reviews

5 stars

406

4 stars

120

3 stars

2 stars

1 star

221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising individual employees while others experienced rudeness and poor attitude from staff.

Food Quality

Many reviews highlighted a decline in food quality, with complaints about raw chicken, missing items, and overall dissatisfaction with the meals.

Order Accuracy

Numerous customers noted issues with incorrect orders, missing items, and a lack of attention to detail from the staff.

Cleanliness

Several reviews mentioned unsanitary conditions, including reports of pests and dirty facilities.

LR
Leidy Rosales
Feb 17, 2026
5.0
No entiendo porque tantas malas opiniones yo todos loa días como aqui y me encanta la comida y nunca eh tenido un problema
LM
Lorena Moreno
Feb 11, 2026
1.0
Service is horrible, all the employees acted like they dont want to work, worst costumer service.. El peor servicio al cliente, primer y ultima vez en este lugar, prefiero comer en cualquier otro lugar.
EG
Erick Jordan Gonzalez
Jan 19, 2026
5.0
Muy buen servicio y la comida exepcional
JE
Julian Estrada
Nov 19, 2025
1.0
Ordene una quesadilla y me dieron esta porquería. I ordered a quesadilla and they gave me this POS. Gente con mal actitud y pocas ganas de trabajar. Rude a workers who clearly didn’t want to be there. No regresare. I will not be returning.
YM
Y Medina
Oct 23, 2025
5.0
Tuesday drive thru busy! Yet Natalie was very nice and kept a great smile...thks

Brand Certified Facts from Pollo Tropical

Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources

Certified February 22, 2026Yext Knowledge Graph

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