Brand Certified
Pollo Tropical
3.9(2845 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
825 E. 49 Street, Hialeah, FL
33013, United States
Certified by Pollo Tropical • Feb 22, 2026
(786) 329-7686
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/hialeah/825-e.-49-street
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.9
2,845 reviews
5 stars
1,532
4 stars
519
3 stars
256
2 stars
115
1 star
423
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with missing items or incorrect orders, leading to dissatisfaction.
Service Quality
While some reviews praised the exceptional service from staff like Yunis, others highlighted poor customer service experiences.
Food Quality
Feedback varied significantly, with some customers enjoying the food while others complained about undercooked or poorly prepared items.
Cleanliness
Several reviews noted cleanliness issues in the dining area, contrasting with some positive mentions of cleanliness.
- CTClaudia Caballero TorresFeb 18, 20261.0Yo no acostumbro dejar malos reviews en ningun lugar, pero este lugar realmente lo necesita es pesimo tanto en persona y que decir por uber, yo hice un pedido hace una hora y media y todavia estoy esperando que uber lo pueda recoger han pasado 6 drivers y no han logrado cumplir su trabajo, me parece una falta de respeto llevo tiempo teniendo malas experiencias y realmente me queda cerca y creo que esa era la unica razon por la que seguia aguantando ese mal servicio pero esta es la ultima vez lo aseguro.😡
- SASAHARA AVILAFeb 16, 20265.0The Best Pollo tropical I have visited, love their food service everything would not go to another one this is the best one
- MHMIGUEL HERNANDEZFeb 9, 20261.0Compré un tropic shop de churrasco y ni carne dieron que falta de respeto I bought a churrasco platter from Tropic Shop and they didn't even give me any meat! What a lack of respect!
- RMRafael L. MoralesFeb 3, 20261.0It’s 7:36PM on a Tuesday and all you have is salsa and cilantro sauce. Unfortunately, this is not the first time, hence my disappointment and negative review. Pónganse serios. And to whoever copies and paste a response on behalf of Pollo Tropical, don’t waste your time and focus on your people and services you’re providing (or not).
- RRReisbel RodríguezFeb 2, 20265.0Este pollo tropical es el mejor en comida, atención y ni hablar de la limpieza da gusto y placer sentarse a comer en este local vengo desde el Doral a comer aquí todas sus empleadas son un amor me encantó la verdad deberían haber muchos locales como este
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:00 AM to 11:30 PM. You can order online at their delivery page.
Where is Pollo Tropical located in Hialeah?
Pollo Tropical is located at 825 E. 49 Street, Hialeah, FL 33013, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves a creative take on traditional Cuban dishes and Latin American flavors, focusing on fresh 24-hour citrus marinated chicken and other signature dishes.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments. They do not require cash only.
Does Pollo Tropical have seating and is it accessible?
Yes, Pollo Tropical has indoor seating with wheelchair accessible entrance, seating, and restrooms. They also have high chairs and welcome families.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical offers catering services along with dine-in, takeout, and delivery options.
What are some nearby dining options around Pollo Tropical?
Nearby dining options include Checkers at 820 E. 49th Street, Rally's, Dunkin', and Bistro TRUCK which offer a variety of fast food and coffee options you might enjoy before or after your visit to Pollo Tropical.
Where can I find automotive services near Pollo Tropical?
Automotive services near Pollo Tropical include The Connection Motors used car dealer, Canales Tire Center for tire repair, U-Haul Neighborhood Dealer for truck rentals, and automotive shops like EXPRESS CARE HIALEAH and Florida Wheels.
Are there any medical or health services close to Pollo Tropical?
Yes, nearby health services include Dr. Manuel E. Costa (dentist), Ameri-Care Professional Service (home health care and physical therapy), SnapCrack chiropractic, Ceda Health doctor and physical therapy, and Nova Dental Studio.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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