Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
2,804 reviews
5 stars
1,510
4 stars
513
3 stars
255
2 stars
117
1 star
409
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being delicious, fresh, and flavorful, particularly highlighting the chicken and sides.
Customer Service
Yunis received consistent positive feedback for her friendly and attentive service, contributing to a welcoming atmosphere.
Cleanliness
The restaurant was frequently noted for being clean and well-organized, enhancing the dining experience.
Order Accuracy
Several reviews mentioned issues with order accuracy, including missing items and incorrect orders, indicating a need for improvement.
Management
Customers appreciated the attentiveness of the management team, particularly in addressing concerns and ensuring customer satisfaction.
- SPStanley PearsonNov 12, 20254.0There was almost no one inside. The drive through was full as always. We ordered 2 family meals with chicken and sides. The food was good. The service was fast. Everyone had smiles on.
- KJKortney JacksonNov 11, 20255.0Yunis is one of if not the best customer service I've seen in years no question. I would give her 1,000,000 stars if I could but I can appreciate a person of culture when I see it.
- DDDavidNov 10, 20255.0Cashier Yunisleydi is very attentive and great customer service .
- MSMONOSABIO MOBILE ROAD SERVICENov 7, 20255.0lo mejor en pollo tropical
- NRNuria RamosOct 26, 20255.0En este Restaurant la comida es muy sana y deliciosa,no me canso de pedir el plato número 8 que es riquisimo,los frijoles estaban muy bien,me gustaría que tuvieran opción de café para después del postre
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:00 AM to 11:30 PM. You can order online at their delivery page.
Where is Pollo Tropical located in Hialeah?
Pollo Tropical is located at 825 E. 49 Street, Hialeah, FL 33013, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves a creative take on traditional Cuban dishes and Latin American flavors, focusing on fresh 24-hour citrus marinated chicken and other signature dishes.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments. They do not require cash only.
Does Pollo Tropical have seating and is it accessible?
Yes, Pollo Tropical has indoor seating with wheelchair accessible entrance, seating, and restrooms. They also have high chairs and welcome families.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical offers catering services along with dine-in, takeout, and delivery options.
What are some nearby dining options around Pollo Tropical?
Nearby dining options include Checkers at 820 E. 49th Street, Rally's, Dunkin', and Bistro TRUCK which offer a variety of fast food and coffee options you might enjoy before or after your visit to Pollo Tropical.
Where can I find automotive services near Pollo Tropical?
Automotive services near Pollo Tropical include The Connection Motors used car dealer, Canales Tire Center for tire repair, U-Haul Neighborhood Dealer for truck rentals, and automotive shops like EXPRESS CARE HIALEAH and Florida Wheels.
Are there any medical or health services close to Pollo Tropical?
Yes, nearby health services include Dr. Manuel E. Costa (dentist), Ameri-Care Professional Service (home health care and physical therapy), SnapCrack chiropractic, Ceda Health doctor and physical therapy, and Nova Dental Studio.