Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
2,197 reviews
5 stars
1,168
4 stars
367
3 stars
229
2 stars
107
1 star
326
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the deliciousness and quality of the food, particularly the chicken and Tropichops.
Service Issues
Several reviews highlighted problems with order accuracy and missing items, leading to customer frustration.
Staff Performance
While some staff members, particularly Milagros, received commendations for excellent service, others were noted for being disengaged or rude.
Cleanliness
The cleanliness of the restaurant was mentioned positively by many customers, although there were some complaints about dirty bathrooms.
Value for Money
Customers appreciated the good price-quality ratio, but some felt that portion sizes were inadequate.
- NGNJ GamezNov 15, 20255.0Super clean restaurant. Friendly and attentive staff - immediately address any issues and assist with selecting among the yummy options. We often get the Family Meal Duo with Mojo Pork. What a deal for 4 people- plenty of food. Our favorite sauces are White Garlic Cilantro, Salsa and Curry. Platanos cooked to perfection! Fried yuca is not greasy- instead toasty and tender inside. MOST IMPORTANTLY- This Pollo Tropical always has chicken that is perfect- juicy and hot. We also enjoy that they have brown rice available.
- DOdevin olletNov 12, 20251.0Terrible service food was cold I’ve gone twice and both times my order has been incorrect and cold chicken stay away
- CCCherryNov 10, 20251.0I'm writing this review now since I'm seeing repeating patterns of missing or wrong items. I understand rush hours are stressful, but the lack of organization jeopardizes the correct orders. I enjoy Pollo Tropical, it's one of my favorite restaurants, but this is the one particular location that needs further training or better organization/communication skills when completing orders.
- EMErnesto MenendezNov 7, 20251.0Las porciones son mínimas, cada vez ponen menos comida en los platos, si es para llevar la comida te sirven lo que no es o falta algo del pedido, pesimo servicio
- DQDiego QuinteroNov 6, 20255.0The best service for Catering. I ordered food through the app for a meeting and they are the best. Milagros always smiling and helpful with the order. The place is spotless. Thank you
Frequently Asked Questions About Pollo Tropical
What are the regular hours of operation for Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Does Pollo Tropical in Hialeah offer delivery services?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM. You can order online through their delivery URL.
Where is Pollo Tropical in Hialeah located?
The restaurant is located at 7845 W. Hialeah Gardens Blvd., Hialeah, FL 33018.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes with fresh ingredients and creative flavors.
Does Pollo Tropical accept credit cards and what payment options are available?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, Mastercard, and Visa, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible for people with disabilities?
Yes, Pollo Tropical welcomes families, has children's menus, high chairs, and is wheelchair accessible including entrance, seating, parking, and restrooms.
Can I order food for takeout or curbside pickup at Pollo Tropical?
Yes, Pollo Tropical provides takeout and curbside pickup services along with dine-in and delivery options.
What nearby places can help me find or visit Pollo Tropical in Hialeah?
Nearby landmarks include Starbucks coffee shops and Dollar General stores, which can be used as reference points when visiting Pollo Tropical at 7845 W. Hialeah Gardens Blvd.
Are there other dining options close to Pollo Tropical in Hialeah worth checking out?
Yes, nearby you can find Chipotle Mexican Grill and IHOP, offering different dining experiences if you want to explore more options after visiting Pollo Tropical.
What stores and services are located near Pollo Tropical for convenience while visiting?
Nearby you'll find Verizon and T-Mobile stores for mobile needs, Ross Dress for Less and Discovery Clothing Company for shopping, and banks like Truist and BB&T Mortgage for financial services.