Brand Certified
Pollo Tropical
3.9(2231 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
7845 W. Hialeah Gardens Blvd., Hialeah, FL
33018, United States
Certified by Pollo Tropical • Feb 22, 2026
(305) 821-8535
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/hialeah/7845-w.-hialeah-gardens-blvd.
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.9
2,231 reviews
5 stars
1,194
4 stars
370
3 stars
229
2 stars
108
1 star
330
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service, particularly highlighting employees like Milagros and Alejandro for their exceptional customer care.
Food Quality
The food received positive feedback for being delicious and well-prepared, with specific mentions of the chicken and black beans.
Order Accuracy
Several reviews indicated issues with order accuracy, including missing items and incorrect orders, suggesting a need for better training and organization.
Cleanliness
The restaurant was noted for its cleanliness, with many customers appreciating the tidy environment.
Portion Sizes
Customers expressed dissatisfaction with portion sizes, feeling that they were often too small for the price.
- JLJulien L.1 day ago1.0Food arrived cold through Uber Eats and they made the wrong order. The Uber took less than 15 min so the food should have been hot and fresh instead it was disappointing
- MAMaria Alvarez2 days ago1.0Hoy compre pollo no se xq ha cambiado tanto sin sabor , seco y los fréjoles solo agua y fréjol nada de gusto....y vi el lugar vacío....será por eso , recuperen la sazon o el sabor de antes recomendación...no creo vuelva a comprar ...no lo recomiendo ..
- KPKevin Pita5 days ago5.0Muy buen servicio me atendió un tal Alejandro un gran tipo muy atento. Muy buena la comida
- LNLisandra NaranjoFeb 5, 20265.0A mi familia y ami nos gusta este pollito tropical,hoy tuve una atención de mas de 5 estrellas por Alejandro,gracias por el servicio. BENDICIONES
- ARAlejandro RuzFeb 4, 20265.0Siempre encantado con el servicio y atención en este lugar. Recibí mi comida súper rápido y buena cómo siempre. Milagros y Madelin son espectaculares trabajadoras.
Frequently Asked Questions About Pollo Tropical
What are the regular hours of operation for Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Does Pollo Tropical in Hialeah offer delivery services?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM. You can order online through their delivery URL.
Where is Pollo Tropical in Hialeah located?
The restaurant is located at 7845 W. Hialeah Gardens Blvd., Hialeah, FL 33018.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes with fresh ingredients and creative flavors.
Does Pollo Tropical accept credit cards and what payment options are available?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, Mastercard, and Visa, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible for people with disabilities?
Yes, Pollo Tropical welcomes families, has children's menus, high chairs, and is wheelchair accessible including entrance, seating, parking, and restrooms.
Can I order food for takeout or curbside pickup at Pollo Tropical?
Yes, Pollo Tropical provides takeout and curbside pickup services along with dine-in and delivery options.
What nearby places can help me find or visit Pollo Tropical in Hialeah?
Nearby landmarks include Starbucks coffee shops and Dollar General stores, which can be used as reference points when visiting Pollo Tropical at 7845 W. Hialeah Gardens Blvd.
Are there other dining options close to Pollo Tropical in Hialeah worth checking out?
Yes, nearby you can find Chipotle Mexican Grill and IHOP, offering different dining experiences if you want to explore more options after visiting Pollo Tropical.
What stores and services are located near Pollo Tropical for convenience while visiting?
Nearby you'll find Verizon and T-Mobile stores for mobile needs, Ross Dress for Less and Discovery Clothing Company for shopping, and banks like Truist and BB&T Mortgage for financial services.
Brand Certified Facts from Pollo Tropical
Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: