Pollo Tropical

3.9
2197 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
7845 W. Hialeah Gardens Blvd., Hialeah, FL
33018, United States

Hours

Reviews

3.9
2,197 reviews
5 stars
1,168
4 stars
367
3 stars
229
2 stars
107
1 star
326

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the deliciousness and quality of the food, particularly the chicken and Tropichops.

Service Issues

Several reviews highlighted problems with order accuracy and missing items, leading to customer frustration.

Staff Performance

While some staff members, particularly Milagros, received commendations for excellent service, others were noted for being disengaged or rude.

Cleanliness

The cleanliness of the restaurant was mentioned positively by many customers, although there were some complaints about dirty bathrooms.

Value for Money

Customers appreciated the good price-quality ratio, but some felt that portion sizes were inadequate.
  • NG
    NJ Gamez
    Nov 15, 2025
    5.0
    Super clean restaurant. Friendly and attentive staff - immediately address any issues and assist with selecting among the yummy options. We often get the Family Meal Duo with Mojo Pork. What a deal for 4 people- plenty of food. Our favorite sauces are White Garlic Cilantro, Salsa and Curry. Platanos cooked to perfection! Fried yuca is not greasy- instead toasty and tender inside. MOST IMPORTANTLY- This Pollo Tropical always has chicken that is perfect- juicy and hot. We also enjoy that they have brown rice available.
  • DO
    devin ollet
    Nov 12, 2025
    1.0
    Terrible service food was cold I’ve gone twice and both times my order has been incorrect and cold chicken stay away
  • CC
    Cherry
    Nov 10, 2025
    1.0
    I'm writing this review now since I'm seeing repeating patterns of missing or wrong items. I understand rush hours are stressful, but the lack of organization jeopardizes the correct orders. I enjoy Pollo Tropical, it's one of my favorite restaurants, but this is the one particular location that needs further training or better organization/communication skills when completing orders.
  • EM
    Ernesto Menendez
    Nov 7, 2025
    1.0
    Las porciones son mínimas, cada vez ponen menos comida en los platos, si es para llevar la comida te sirven lo que no es o falta algo del pedido, pesimo servicio
  • DQ
    Diego Quintero
    Nov 6, 2025
    5.0
    The best service for Catering. I ordered food through the app for a meeting and they are the best. Milagros always smiling and helpful with the order. The place is spotless. Thank you

Frequently Asked Questions About Pollo Tropical

What are the regular hours of operation for Pollo Tropical in Hialeah?

Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.

Does Pollo Tropical in Hialeah offer delivery services?

Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM. You can order online through their delivery URL.