Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,747 reviews
5 stars
1,429
4 stars
447
3 stars
280
2 stars
140
1 star
451
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising staff professionalism and friendliness, while others highlighted rudeness and lack of attention.
Food Quality
Feedback on food quality was inconsistent; some customers enjoyed the taste and freshness, while others complained about undercooked or poorly prepared dishes.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some customers noting good hygiene practices, while others pointed out issues with dirty bathrooms and overall cleanliness.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect portions, leading to frustration.
- COCarmen OscorimaJan 5, 20265.0Excelente servicio Fui por primera vez al restaurante el sabado 03 por la noche y ordene por el Drive Thru y me atendieron Excelente y rápido la joven en la ventana me trató de maravilla y al comida estuvo deliciosa definitivamente voy a volver.
- YCYuselis CeperoJan 3, 20265.0Comida espectacular, y el servicio excelente.La limpieza muy buena.Cabe destacar que el personal es muy amable y sobre todo la manager Yelena muy profesional con el cliente, atenta en todo momento .En general todo fue una excelente experiencia.
- HFHeidy FarinasDec 29, 20251.0En el menu de Famuky Meals dice 4 panes, y sin darte ninguna explication no te dan los panes. Le preguntamos a la manager y nos dice que los panes son opcionales a pesar de que aparece en el menu. Es triste la mala atencion al cliente. Recimendamos arreglar el menu con lo que ofrecen en la realidad.
- MOMargery Monte De OcaDec 16, 20251.0MALO NO, MALISISISISIMO, NI EN CUBA EXITE NADA TAN MALO EN CALIDAD Y ATENCIÓN. Un lugar antes bastante económico, buena calidad en su comida y su atención, limpio, ahora es indeseable. Deberían retomar el entrenamiento obligatorio que tenían antes para todos los puestos de trabajo, es una falta de respeto, de educación elemental, ni idea tienen que gracias a un buen servicio el negocio prospera, y no hablo solo de los cubano que es lo que conozco por que también vi dependientes que no son cubanas, es decir este local de pollo tropical de la 49 y la 16 av en hialeah es una vergüenza. NO RECOMIENDO PERDER SU DINERO Y ESTAR ESPUESTO A UNA SALMONELA POR COMER EN ESTE LUGAR. POR FAVOR SI EL EQUIPO DE POLLO TROPICAL NO VA A TOMAR ALGUNA MEDIDA PARA MEJORAR ESTO, NO SE TOMEN EL TIEMPO DE PONER BAJO MI COMENTARIO NINGUNA DISCULPA VACÍA COMO LEO EN OTROS COMENTARIOS. El dinero gastado en este lugar es sudor de familias que merecen respeto.
- TStheslie sessionsDec 13, 20251.0I visited this restaurant for the first time, and I wanted that pork sandwich on a sub bread for $8.99. But what I got was a table spoon of pork on a hamburger bun for $7.99 and when I open the wrapper up I was horrified. There was more bread then meat and a drop of ketchup. I have never ordered a sandwich from anywhere where there was more bread than meat. I tried to asked the manager about that sandwich promotion, and her responded to me was. "This is all we have." So I asked for a refund and she gave it to me with out a problem. I don't like their dinner because the last time I ordered a platter, It wasn't enough food for the price that I paid.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Where is Pollo Tropical located in Hialeah, FL?
It is located at 1592 W. 49 Street, Hialeah, FL 33012, United States.
Can I order Pollo Tropical for delivery?
Yes, delivery is available, and you can order online at https://order.pollotropical.com/menu/pollo-tropical-w-49th-sthialeah-fl?handoff=delivery.
What types of cuisine does Pollo Tropical offer?
Pollo Tropical offers traditional Cuban dishes and Latin American-inspired foods, including signature grilled chicken and mojo roast pork.
Does Pollo Tropical accept credit and debit card payments?
Yes, Pollo Tropical accepts American Express, Discover, MasterCard, Visa, and also allows debit card and mobile NFC payments.
Does Pollo Tropical have seating and accessibility features?
Yes, it offers seating including outdoor seating, is wheelchair accessible with appropriate parking and restrooms, and has high chairs for children.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and has high chairs available.
What nearby options are available if I want coffee before or after my meal at Pollo Tropical?
There are two nearby Starbucks coffee shops where you can enjoy a coffee before or after dining at Pollo Tropical.
Are there other dining options near Pollo Tropical in Hialeah?
Yes, nearby options include Krispy Kreme for donuts and bakery items, Coops Pit BBQ for barbecue dishes, and Chick-fil-A for fast food chicken meals.
What nearby services can customers access close to Pollo Tropical?
Close to Pollo Tropical, customers can find essential services such as TD Bank ATM, Walgreens pharmacy, Verizon mobile store, and appliance repair at Yino Services and Repair, Inc.