Brand Certified
Pollo Tropical
3.8(2761 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
1592 W. 49 Street, Hialeah, FL
33012, United States
Certified by Pollo Tropical • Feb 22, 2026
(305) 556-8090
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/hialeah/1592-w.-49-street
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.8
2,761 reviews
5 stars
1,438
4 stars
448
3 stars
281
2 stars
140
1 star
454
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising staff professionalism and friendliness, while others highlighted rudeness and lack of attention.
Food Quality
Feedback on food quality was inconsistent; while some customers enjoyed the taste and freshness, many complained about undercooked or poorly prepared meals.
Cleanliness
Several reviews noted cleanliness issues, particularly in bathrooms and food preparation areas, impacting overall customer satisfaction.
Order Accuracy
Multiple customers experienced issues with incorrect or incomplete orders, leading to frustration and disappointment.
- DSDianelys SalcedoFeb 17, 20265.0Me Encanta en específico visito La Oficina de Hialeah, son muy amables y nos ayudan todo el Tiempo
- CCCarlos CabreraFeb 6, 20261.0El.pollo quemado este es la tercera vez que pasa y la manager no hace nada al respeto
- RDRolando DelgadoJan 30, 20261.0Lo peor La señora que limpia los baños pelea y da gritos porque las personas van al baño porque al parecer los clientes tienen que ajustarse a su horario.
- COCarmen OscorimaJan 5, 20265.0Excelente servicio Fui por primera vez al restaurante el sabado 03 por la noche y ordene por el Drive Thru y me atendieron Excelente y rápido la joven en la ventana me trató de maravilla y al comida estuvo deliciosa definitivamente voy a volver.
- YCYuselis CeperoJan 3, 20265.0Comida espectacular, y el servicio excelente.La limpieza muy buena.Cabe destacar que el personal es muy amable y sobre todo la manager Yelena muy profesional con el cliente, atenta en todo momento .En general todo fue una excelente experiencia.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Hialeah?
Pollo Tropical in Hialeah is open daily from 10:00 AM to midnight.
Where is Pollo Tropical located in Hialeah, FL?
It is located at 1592 W. 49 Street, Hialeah, FL 33012, United States.
Can I order Pollo Tropical for delivery?
Yes, delivery is available, and you can order online at https://order.pollotropical.com/menu/pollo-tropical-w-49th-sthialeah-fl?handoff=delivery.
What types of cuisine does Pollo Tropical offer?
Pollo Tropical offers traditional Cuban dishes and Latin American-inspired foods, including signature grilled chicken and mojo roast pork.
Does Pollo Tropical accept credit and debit card payments?
Yes, Pollo Tropical accepts American Express, Discover, MasterCard, Visa, and also allows debit card and mobile NFC payments.
Does Pollo Tropical have seating and accessibility features?
Yes, it offers seating including outdoor seating, is wheelchair accessible with appropriate parking and restrooms, and has high chairs for children.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and has high chairs available.
What nearby options are available if I want coffee before or after my meal at Pollo Tropical?
There are two nearby Starbucks coffee shops where you can enjoy a coffee before or after dining at Pollo Tropical.
Are there other dining options near Pollo Tropical in Hialeah?
Yes, nearby options include Krispy Kreme for donuts and bakery items, Coops Pit BBQ for barbecue dishes, and Chick-fil-A for fast food chicken meals.
What nearby services can customers access close to Pollo Tropical?
Close to Pollo Tropical, customers can find essential services such as TD Bank ATM, Walgreens pharmacy, Verizon mobile store, and appliance repair at Yino Services and Repair, Inc.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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