Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported poor service, including long wait times, incorrect orders, and rude staff.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions in the restrooms.
Food Quality
Many reviews mentioned issues with food quality, including cold or poorly prepared items, and missing components in orders.
Communication Issues
Several customers noted language barriers and a lack of effective communication from staff, leading to misunderstandings and frustration.
CC
Cheetxhhh
Dec 21, 2025
1.0
The service at this place is horrendous especially at the second window in drive thru. They have no manners at all.
MB
maria blanco
Dec 15, 2025
4.0
Thru the drive thru check your order before living window often missing items or wrong place in order. Service may be hard for English speaking customers, most of employees do not speak english.
GA
Gretel Guerra Alonso
Dec 13, 2025
1.0
Ordené un Grinch Meal Box y me enviaron un Meal regular con solo la sal del Grinch, las papa ni siquiera estaban llenas, horrible mi experiencia con esta tienda
PD
Paul Digiovanni
Nov 24, 2025
1.0
This location needs a complete re-training or something because everything is horrible. Management is unprofessional and the staff followers the same example. The fountain drink stand is non functional as if they just turned it off to no have the Inconvenience of doing there job and maintaining it. The washrooms are absolutely disgusting with urine all over the toilet seats, walls and floor. There was no soap in the soap dispenser awell with both sinks filthy aswell. We decided to dine in and chose the option where the staff would bring the food to the table but instead they yelled out my table number in Spanish and I had to get up and grab the food myself, mind you I am with a four month old and a three year old so now im being Inconvenienced so that they dont have to. Plus they put all my food in a takeout bag which causes the contents inside to mess around inside and on top of that they forget some items of my order like a six pieces chicken nuggets and the sauces. I come to realize in the one visit that the staff including management do everything to not do there job and when they need to, they give the customer attitude or just express a lack wanting to serve/help.
LC
Laura’s Corner
Nov 23, 2025
1.0
I never write reviews—ever. Usually, even if a place has bad service, food, or environment, I just let it go and move on. The only time I post a review is when a place is really exceptional. But after so many issues with my neighborhood McDonald’s, I’ve finally had enough.
This location is on a busy street near a highway where people are constantly getting on and off. You would think service here would be reliable, but it has been the opposite. Their ice cream machine is always broken, the service has consistently been poor, and every visit lately seems to come with a new problem.
Last week, I stopped by for a sandwich and was told they were only taking cash. I brushed it off. But what happened today was unacceptable and honestly rude. I sat in the drive-thru for about five minutes with no response. I figured they were just busy—staffing issues happen, and I respect that. To make it easier, I even placed my order through the McDonald’s app for drive-thru pickup, thinking it would save everyone time.
I pulled up to the speaker again—nothing. I drove to the first window—no one. I drove to the second window and saw employees walking around. I waved, I honked four times, and they completely ignored me. They were clearly aware I was there since they have cameras, yet no one acknowledged me at all.
So I parked and went inside. The staff were chatting in the back. One employee eventually came out after yelling “helloooooo” into the kitchen. I asked if the drive-thru wasn’t working and he said, very casually, “No, we’re not taking card. Only cash.” I told him I had already paid through the app and he just said, “You can get your money back.” That was it. No apology, no explanation, no communication. I left and had to figure out how to cancel the order myself from my car.
This whole situation could have been avoided with simple communication. If you’re only taking cash, just say so at the drive-thru instead of ignoring people who are waiting to order. I would’ve gladly canceled the app order and paid cash if someone had told me.
This McDonald’s always has issues, but it’s getting worse every day. I won’t be returning. At the very least, put up a sign or respond at the speaker. This is a customer service job at one of the biggest fast-food chains in the world—ignoring customers is unprofessional and inconsiderate. I hope this review encourages better communication and service moving forward.
What are the operating hours of McDonald's at 5995 W 24th Ave, Hialeah?
McDonald's at 5995 W 24th Ave, Hialeah, is open 24 hours every day of the week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers drive-thru service 24 hours a day, 7 days a week.
Can I order McDonald's for delivery or curbside pickup?
Yes, this location provides delivery, curbside pickup, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app I can use to order from McDonald's?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store.
What services does this McDonald's location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What are some nearby places I can visit around McDonald's at 5995 W 24th Ave?
Nearby places include Mi Cali Bakery and Restaurant, La Mia Fashion clothing store, and Garcia's Travel Agency, which you might visit before or after dining here.
Are there nearby beauty and spa services close to McDonald's in Hialeah?
Yes, nearby beauty and spa options include Eduinbarber, Barbería Esencia, Mirielle’s Beauty Salon, and Model Nails.
What grocery or shopping options are near this McDonald's?
Publix and Publix Super Market at El Mercado Shopping Center are nearby if you want to shop for groceries before or after your visit.