McDonald's

Reviews

• PC

  Priscilla Consuegra

  1 day ago
  1.0
  I’ve consistently had disappointing experiences at this McDonald’s location. On multiple visits, they have been out of ice cream and several other major menu items, such as chicken nuggets. Additionally, the customer service has been lacking the staff members are often unhelpful. I hope management takes steps to improve both inventory availability and overall customer service.
• FJ

  Fulton Juez

  3 days ago
  1.0
  I have visited this Mcdonaadl several times over the past month and each time they provide a story that their system is down, cannot accept cash in order to turn guest away, This happens after 11pm daily and it’s a known issue . It appears the management allows this because there is a blatant disregard for the brand and customer service.
• ST

  Samantha Claudia Pulido Tarrau

  5 days ago
  1.0
  Always horrible experience.They charge you in advance when ordering through the app ,and then when you get to the window don’t have the product you ordered.They don’t offer alternatives or give you the money back .Never put the sauce in the bag ,always have to make sure the sauce is in the back .Also if order at the counter takes forever to serve you
• NR

  Natalia Rodríguez

  5 days ago
  1.0
  Pésimo servicio el chico que está en la noche , tiene muy mala actitud,cuando le pides una bebida te dice que no tiene sistema para no hacerla!!! Espere a que pasara otro auto porque me llamó la atención que fuese la segunda vez que me dijera lo mismo que no había servicio y el auto delante de mi le tomo la orden volví a preguntarle si me podía tomar mi orden y me dijo que si cuando le pedí que quería dos frappes me dijo que no que no tenía sistema para eso Mi pregunta hacia el fue ¿no tiene sistema para hacer frappes o no quieres hacerlo y sonrío descaradamente. 02/21/2026 1:30 AM
• AH

  Angelika Hernandez

  Feb 18, 2026
  1.0
  Of course if I could give ZERO stars I would: I visited this McDonald’s on February 16, 2026, and it was hands down the WORST fast-food experience I’ve had in a long time. From the moment we walked in, no one greeted us. Not a single acknowledgment. We ordered through the kiosk — a Big Mac meal (extra onions, extra pickles, no cheese, medium fries, medium Coke). After waiting longer than expected, we finally received the food. When I sat down to eat, I immediately noticed my “extra onions” were practically nonexistent — actually less than the normal amount. I specifically selected and paid for extra onions. That’s the entire point of customizing your order. I went to the counter politely and asked for a small container (like a 4-piece nugget box) with diced onions so I could add what I had ordered. I explained clearly that I did not want them taking my sandwich back — I simply wanted the onions on the side. Instead of resolving it, the employee kept repeating herself with attitude, asking where my sandwich was as if I was asking for something outrageous. After going back and forth, I requested a manager. The first manager made me wait. Then a second manager came out and I had to explain everything again. He told me it was “against store policy” to provide onions in a container. That explanation made zero sense considering the onions would have gone onto a new sandwich anyway. Other McDonald’s locations have never had an issue just giving diced onions on the side when an order was made incorrectly. He repeatedly interrupted me while I was speaking and dismissed everything I was saying. When I explained I didn’t want them touching my food again due to the conflict and attitude, his response was: “Oh well, too bad.” That is not customer service. At that point my appetite was completely ruined, so I requested a refund. Instead of handling it professionally, I was outright disrespected. He refused to give me my refund and escalated the situation further. It wasn’t until my husband stepped in and confronted the issue that the manager finally processed the refund. So apparently basic respect and resolution only happen when a man gets involved? To make it even more ironic, he refunded us in cash even though we paid with a card — which contradicts the “store policy” excuse he used minutes earlier about not being able to give onions in a container. So let’s summarize: • Extra onions were not provided. • A simple correction request was refused. • “Store policy” was selectively enforced. • I was interrupted, dismissed, and disrespected. • Refund was refused until my husband intervened. This entire situation was avoidable. It was never about onions — it was about basic competence and professionalism. Instead, it turned into unnecessary hostility over a completely reasonable request. This location needs serious retraining on customer service, communication, and conflict resolution. DO BETTER!