McDonald's

3.2
2123 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3355 W 80th St, Hialeah, FL
33016, United States

Hours

Reviews

3.2
2,123 reviews
5 stars
827
4 stars
269
3 stars
230
2 stars
140
1 star
657

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Wait Times

Customers consistently complained about excessively long wait times at both the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned that the food was often cold, stale, or not fresh, leading to dissatisfaction.

Staff Competence

There were multiple mentions of staff incompetence, including issues with communication and handling customer requests.
  • JH
    Jem Ham
    1 day ago
    1.0
    NO VENGAN A ESTE MCDONALDS QUE MAL SERVICIO TIENEN, ESTA SUPER LLENO, ESTUVE MAS DE MEDIA HORA ESPERANDO LA COMIDA Y ME DIJERON QUE NO ESTA, NO HAY PAPER TOILET EN LOS BANOS Y LOS EMPLEADOS TE IGNORAN CUANDO LES PREGUNTAN POR LA COMIDA
  • MM
    MAP
    4 days ago
    1.0
    Not sure if its the location or simply the service provided by staff but it is slow at peak times and they are always missing something with an order. Always check your orders before leaving.
  • YR
    Yamila Romero
    Nov 9, 2025
    1.0
    Muy mala atención al cliente he venido en varias ocasiones pidiendo un frappe de caramelo y nunca tienen siempre hay una excusa q tienen la máquina rota o el sistema está caído parece q cuando cae la noche ya no quieren trabajar 😡 cabe destacar q cuando entras a la app móvil te deja ordenar
  • LG
    Laura Guerra
    Nov 9, 2025
    1.0
    Placed an order on the app and went to pick it up in the drive thru. No one was in the second window, so I proceeded to the last window. At that window the employee asked where’s my receipt and I said I don’t have one because the second window was closed and no employee was there. He said I had to get back into the very long line because of his oversight. He’s apparently manning both windows. I asked why he couldn’t give me the receipt and he decided to give me very weird excuses instead of trying to problem solve. Other locations will tell you to park and they’ll bring your food to you but this employee had no idea what I was talking about. It was apparently not possible to give me a receipt at that window. I tried getting a refund and was denied. Tried complaining to corporate and was told nothing could be done because this location is independently owned. I left and lost my moment. The employees here are incompetent and don’t care, do yourself a favor and skip this location. Management doesn’t care either. Why pressure consumers to use the mobile app if the can’t even follow the processes required by the app?
  • EE
    ExtremelyDG (ExtremelyDG)
    Nov 2, 2025
    1.0
    This McDonald's location has their "systems down" incredibly often or have some other situation going on like, "we only have nuggets and fries", or "we dont quarter pound patties, only big Mac patties (???)". Just go to a different location if you're looking for late-night food, the amount of times I've had to cancel a mobile order (7 business day refund process btw) is absurd. Not the employees fault at all, they are all kind and respectful, but sincerely management at this place should really consider closing at night instead if they're unable to provide service so often late at night. No place has their systems down like this McDonald's, I stfg.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7 at this location.