McDonald's

3.9
2546 reviews
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Business Details

3350 W 18th Ave, Hialeah, FL
33012, United States
(305) 825-0104
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3350 W 18th Ave, Hialeah, FL
33012, United States

Hours

Reviews

3.9
2,546 reviews
5 stars
1,353
4 stars
478
3 stars
263
2 stars
114
1 star
338

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Customers reported unsanitary conditions in the bathrooms and playground area, with complaints about moldy smells and dirty floors.

Service Quality

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Numerous customers expressed dissatisfaction with the food quality, mentioning cold, poorly prepared items and inconsistent freshness.

Staff Attitude

Several reviews noted a lack of professionalism among staff, with some customers experiencing rude behavior and a lack of engagement.

Playground Issues

The playground, a key attraction for families, has been criticized for early closing hours and maintenance issues.
  • GR
    Gladys Pérez De Rojas
    Nov 12, 2025
    1.0
    Los McDonald's sin tomate, sin pepinillo, sin mayonesa, sin kétchup (yo lo pedí con todo) No tienen batidos. Te dan el paquete cerrado para que no te des cuenta que solo tienes pan con carne seca.
  • AE
    Anna Carolina Escalona
    Nov 9, 2025
    3.0
    Voy a dar 3 puntos por el playground, mis hijos se divierten. Pero la atención para comer es terrible, mas de media hora esperando por 2 happy meal y 1 big mac, es absurdo.
  • AM
    Azeez Mansour
    Nov 9, 2025
    2.0
    I went in for a mobile order and waited inside for 15 minutes until I spoke to an employee. Then I was told it was a drive thru so I had to go to the drive thru. I go to drive thru and of course, no McFlurrys and then waited another 15-20 minutes for the order.
  • JG
    Jany Gonzalez
    Nov 9, 2025
    1.0
    Muy mala educación de la Cajera Ana , otra trabajadora le dijo que yo estaba esperando para hacer la orden e hizo un gesto con los hombros como si no le importara. 0 educación , 0 customer service.
  • IP
    indiana Parra
    Oct 23, 2025
    1.0
    I came to eat and brought my kids because its has a playground which its awesome how ever the smell in the playground area is horrible extremely bad for everyone health its mold the smell is so strong I started to cough i reach out to the management team I spoke to the manager which response was is the ac is not working how ever its extremely cold which is good but there is a lot of wet spot on the ceiling in the area where ac vents are the mangers didn't know the difference between hot air and molded this must be addressed ASAP
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through services?

Yes, the drive-through is open 24/7 to serve customers at any time.