McDonald's

3.6
1737 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1660 W 68th St, Hialeah, FL
33012, United States

Hours

Reviews

3.6
1,737 reviews
5 stars
855
4 stars
244
3 stars
172
2 stars
105
1 star
361

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall lack of attention to detail in fulfilling requests.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, and concerns about food handling practices.

Staff Attitude

While some employees were praised for their friendliness, many reviews noted a general lack of professionalism and poor attitudes among staff.

Food Quality

Customers frequently complained about food quality, including stale items, improperly cooked food, and overall dissatisfaction with the meals.
  • DM
    Dioselyn Marte
    Nov 8, 2025
    1.0
    this is the worst experience i have had in a mcdonald’s i got 2 mccrispy burnt as hell i got a coke and they gave me dr pepper. gave me a bag full of items to the point it was breaking horrible
  • CC
    Charlink007 C
    Nov 8, 2025
    1.0
    Terrible experience. To begin with, they didn't have everything we ordered, and they wanted to change our order. Okay, we accepted what they had, but then they didn't give us plates to stay on. They served us in bags so we would leave. I absolutely do not recommend this place. My experience is real, today, November 8, 2025. Don't go to this place.
  • DR
    Diego Rivas
    Nov 6, 2025
    5.0
    Great attention from Manager and getting my breakfast order out on time and with care. I order 20 mcgriddles in the AM and they have done a good job prepping and service.
  • AC
    Aliozka Castello
    Nov 5, 2025
    1.0
    Everything started with a pumpking spice latte. I ask for it, but they didn't have it. Then I move forward just to realize I could have had a hot chocolate. Moreover I ask for it this morning(Nov-5 at 8 am). They had to walk out to give me the hot chocolate. I noticed it has a lot of weapcream on the little opening but it was closed. As a drove away I opened the cup and it exploded on my face staining my glasses, my face, my hair, the window of my car, and the back of my seat. When I got to my job I noticed the back seat was also stain and the passengers seat. It was a bad prank. If a crazy person gets this prank is going to be painful for the workers. Because they could go back and do something bad to you all. You never know who is who.
  • BA
    Bailey Aleman
    Oct 20, 2025
    1.0
    I showed the worker an African American female who only spoke Spanish could not communicate to me in English my app where it clearly said I would receive a monopoly sticker if I ordered a certain food item. She did not want to listen to me. I am not sure if she wasn’t educated or just having a bad day or what’s to keep my reward for herself but she began to give an attitude and tell me these do not bring stickers. I ordered from the monopoly menu and made sure it would include a sticker. This is the only reason I ordered this and she says that none of those come with stickers and she did not care what the app said. She made me feel very uncomfortable and was denying me my reward. I will not be going to this McDonalds again. I have had this experience before with much simpler things. Just save yourself the trouble and go to somewhere else that’s close by if you want your food and order done right. I feel very disrespected and will be contacting my lawyer for the false advertisement and reimbursement on the items that did not have what was advertised and promised. I hope not taking the time to do the right thing was worth it and being disrespectful to someone who is just trying to get what they paid for is never ok. I will never give this McDonalds my money again. I will go to Burger King as I always do which is close by and always friendly. This is what I get for switching it up and giving them a shot I already knew the answer to. They do not try to hire good workers only people who cannot follow simple directions and want to do the bare minimum and expect you to deal with it.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1660 W 68th St, Hialeah, FL?

McDonald's at this location is open 24/7, every day of the week.

Does this McDonald's offer delivery, and if so, when?

Yes, McDonald's offers delivery 24 hours a day, 7 days a week.