Chipotle Mexican Grill

3.7
1470 reviews
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About

Mexican Restaurant
Chipotle Hialeah 2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
405 W 49th St, Hialeah, FL
33012, United States

Hours

Reviews

3.7
1,470 reviews
5 stars
742
4 stars
248
3 stars
122
2 stars
74
1 star
284

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers reported issues with food quality, including small portions, cold food, and incorrect orders.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.

Staff Training

Feedback indicated a need for better staff training, as employees often appeared confused and unprofessional.
  • AS
    Alejandro Stuart
    Jan 1, 2026
    5.0
    Nice place ,the food taste really Good,black beans , salad ❤️👍🪴
  • KS
    Kassey Silva
    Dec 30, 2025
    1.0
    Came in yesterday trying to place an order. Immediately there was no white rice and had to wait… fine. Waited for white rice then asked for carne asada and again there was no carne asada and had to wait for it to be made. I asked if they could let me know about how long and out of the five people present nobody knew and just stood around looking confused. Then one SNATCHED AMY BOWL, sighed and went to the to go counter to try to grab carne asada but there was none there either. The cook didn’t bother to say how long either and just gave a nasty face. At this point I didn’t want to eat food made with such anger and hate and decided to walk out. This location needs better training or at least employees with basic manners and some type of knowledge.
  • BF
    Big Foot
    Dec 21, 2025
    1.0
    Unfortunately, the cashier named Glenny made the ratings dropped to a one star. She was the only one in the team that was not attending customers. When my burrito was halfway made, she walked away to clean the lobby. The lobby was not that dirty, and there was no customers in the seating area. There was a line of about 5 to 7 people behind me. When my burrito was done, I was ready to pay. I waited about one minute and she did not pay attention at all or acknowledge that the line was moving to the register. She kept cleaning her tables without any care of having to bring up customers. While there’s another girl filling up the line and the other person that’s making the food by themselves. At this point, she’s the only one on the register so I let her know I was ready to pay and she told me to hold on so she can keep cleaning the tables and when she decided she wanted to come ring me up that’s when she moved to the register. Unfortunately, my burrito was sitting at the register for like about five minutes before I figured out she was the only cashier available. While my food gets cold. Then I have to pay full price for half cold food, which is ridiculous. The manager from this location needs to do a way better job the cashier. It’s just worried about chitchatting through her shift and ignoring customers. Not very good for running a business.
  • LP
    leodan perez
    Dec 17, 2025
    2.0
    El servicio muy mal estructurado con una sola dependienta sirviendo y una sin mucho trabajo solo en la caja cobrando, entonces las filas pueden ser de hasta 30 minutos, deberían poner otra persona a servir como en todos los demás restaurantes de la cadena
  • AC
    Aleida Corrales
    Dec 7, 2025
    1.0
    Absolutely horrendous customer service. The employees are rude, dismissive, and act like they couldn’t care less about the service they provide. Ordering online is a complete gamble half the time the order is wrong, and when you show them the proof of what you actually ordered, they still give you a hard time and argue with you instead of fixing their mistake. It’s extremely frustrating and disappointing to deal with staff who clearly don’t want to be there. I’d rather drive a little further than come to this location. Get it together, Chipotle. Hire employees who actually care about their job and the customers they’re serving. Until then, I won’t be coming back.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill Hialeah 2?

Chipotle Mexican Grill Hialeah 2 is located at 405 W 49th St, Miami-Dade, Hialeah, FL 33012, US, between 821 and 95 in a plaza with Ross Dress For Less, across the street from Michaels and Walmart Market.

What are the operating hours of Chipotle Mexican Grill Hialeah 2?

Chipotle Hialeah 2 is open daily from 10:45 AM to 11:59 PM.