Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
3,186 reviews
5 stars
1,441
4 stars
610
3 stars
409
2 stars
208
1 star
518
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the delicious and well-prepared food, particularly the chicken and traditional dishes.
Service Experience
While several reviews highlighted excellent service from staff members like Jennifer and Lines, there were also complaints about rude behavior and poor communication from some employees.
Cleanliness
The cleanliness of the establishment received mixed feedback; some customers noted a clean environment, while others reported dirty conditions in the lobby and food prep areas.
Order Accuracy
There were multiple complaints regarding incorrect orders and portion sizes, indicating a need for improvement in order accuracy.
- JUJohn Urmendiz5 days ago1.0I just went there drive through ithe huy that outside i order tropi chop i told them with onions they just put rice bean a one piece of steak and no onions bad service never go there again
- CGCarlos GonzalezJan 4, 20265.0Excelente servicio por parte de Lines, muy arable y cordial muy buena atencion todo impeccable y el taro de todo el team muy especial de verdad por las turnos en la niche así bendiciones…
- RCRafael Eduardo Martinez CamachoJan 4, 20265.0Excelente lugar, el ambiente está 100% limpio, los empleados son muy amables todo muy rápido, la comida extremadamente limpia y la empleada Inés y todos sus asistentes en la cocina. Son personas muy sonrientes, les deseo lo mejor y que este nuevo año 2026 esté lleno de éxitos para todos ustedes
- JSJ SDec 23, 20255.0I had an excellent experience at Pollo Tropical, even through the drive-thru. The staff was incredibly helpful, cheerful, and kind from start to finish. Truly outstanding service. The food was delicious. The chicken was perfectly seasoned, tender, juicy, and very well cooked. And the beans—wow. They tasted just like the ones my grandma used to make, with that same old-fashioned, homemade flavor. For a family meal, the value is unbelievable and very affordable. This is easily one of the best Pollo Tropical locations I’ve ever visited. I’ll definitely be coming back.
- XJXavier JonesDec 17, 20251.0Received great service on 12/16/25 so I returned with co workers on 12/17/25 and the service was so horrible that the young lady working the drive thru ended up assisting us which was very nice of her. They gave us cilantro sauce with no covers which caused it to spill on our food and the communication between them was bad. The red shirt manager was cursing one of the employees out and complaining about one of the customers orders. She seemed pretty upset to the point we all noticed. Very unprofessional!
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Hallandale Beach?
Pollo Tropical is open daily from 10:30 AM to midnight, except on December 25th when it is closed for the holiday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online through their delivery page.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in fresh 24-hour citrus marinated chicken and offers a creative take on traditional Cuban and Latin American dishes.
Does Pollo Tropical have options for vegetarians and children?
Yes, Pollo Tropical serves vegetarian meals and has a children's menu available.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, and supports payments via debit card, credit card, and mobile NFC.
Is Pollo Tropical wheelchair accessible and family friendly?
Yes, the restaurant is wheelchair accessible with accessible entrances, parking, seating, and restrooms, and it welcomes families and children.
Are there any nearby places where I can get beauty treatments before or after dining at Pollo Tropical?
Yes, Estélle Beauty, Luxhair Studio, Uvabon Nail Salon, Las Divas de VIP Salon and Spa, PS 23 Hair and Makeup Lounge, and Tony's Barber Shop are all nearby beauty and spa options.
What nearby services can help with shipping or printing if I visit Pollo Tropical?
The UPS Store and The Gate Restoration Center are nearby locations offering printing, packing, and shipping services for your convenience.
Are there any nearby grocery or specialty stores to visit alongside Pollo Tropical?
Yes, Empero Gourmet House is a nearby specialty grocery store where you can shop for additional food items and groceries.
What are some nearby leisure or fitness activities around Pollo Tropical?
Fred Astaire Dance Studios offers dance classes and gym facilities close to Pollo Tropical, perfect for combining a meal with some fitness and fun.