Wendy's

3.2
155 reviews

About

Fast Food Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
40231 Hwy 27, Haines City, FL
33837, United States

Hours

Reviews

3.2
155 reviews
5 stars
65
4 stars
13
3 stars
10
2 stars
15
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20-30 minutes for their orders.

Customer Service

Mixed feedback on customer service; while some praised individual staff members, many noted rudeness and poor management.

Food Quality

Food quality was hit or miss, with some customers receiving cold or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and bathrooms.

AI Ordering Issues

The AI drive-thru system was criticized for being slow and often resulting in incorrect orders.
  • JC
    Jhonay Colon
    Dec 24, 2025
    5.0
    The food was really great, i met one of my friends and she is a worker!
  • DS
    Doug Sigrist
    Dec 23, 2025
    1.0
    We've been to this location three times in recent weeks and no chili......??.
  • DC
    Daniel Chaffee
    Dec 20, 2025
    1.0
    Manager is rude to customers. Paid with cash did not receive correct change asked for my remaining change and her reply was the bank did not give them the change. As a retail or customer based business if you can not give your guest the correct change. You are stealing from them.
  • KC
    Kianna Clarke
    Dec 17, 2025
    1.0
    Waited in The drive-through for over 10 minutes for a simple order. Rude 40 year Hispanic women with ginger/blonde hair would not compensate me for the long wait. Even getting upset when I asked for a different sauce.
  • FT
    Faye Tucker
    Dec 15, 2025
    5.0
    The customer service provided by Alexis and Briana was excellent. The food was fresh and the service was fast. I was extremely pleased and I will be back. I live in Haines City but the one here is terrible. I will be making the drive to Davenport from now on.

Frequently Asked Questions About Wendy's

Is Haines City Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy’s in Haines City?

The drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.