Arby's

4.1
688 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
35985 Us Hwy 27n, Haines City, FL
33844, United States

Hours

Reviews

4.1
688 reviews
5 stars
376
4 stars
169
3 stars
58
2 stars
27
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food.

Food Quality

Food quality was inconsistent; some customers enjoyed their meals while others received cold or poorly prepared items.

Customer Service

Customer service experiences varied, with some employees praised for their friendliness and others criticized for rudeness.

Cleanliness

The restaurant was noted for being clean and well-maintained by several customers.
  • AB
    Alex Brown
    1 day ago
    1.0
    I came here last night to pick up a doordash order for myself (yes there is a self pickup option for doordash). I pulled in the drive-thru to pickup the order, and the worker stated I would need to park and come inside to get it. Keep in mind there were ZERO other customers in the restaurant or the drive-thru. Regardless I did what she requested, and when I walked in, the order was already bagged & ready for me to leave. She could have just handed me the order at the window in the first place. I really don’t understand the logic….like where is our critical thinking skills or customer service? Do better please!
  • DE
    Dawn Elliott
    2 days ago
    4.0
    I ordered delivery and wasn't happy with my order and I went in today and the assistant manager at Arby's was kind and remade me a different sandwich, a burger deluxe which was very good. An employee was very kind and offered me a drink because I came back and waited for a new order. Apple pie shakes are really good 👍 thanks Arby's for good customer service.
  • SS
    Susan Spicker
    5 days ago
    5.0
    It is a fast food restaurant.
  • DG
    Deidre Garner
    Dec 27, 2025
    5.0
    We visited this location a week or so ago later in the evening after we had finished Christmas shopping. We were headed home and just wanted something quick and easy to go. The shift leader on duty, Natalie, was extremely kind and patient. They were having computer issues and even though they couldn't place our order at the window because of the issues, we were able to place an online order and be right there to pick it up. We really appreciated Natalie's kindness, patience, and quick thinking allowing us to still get our late night dinner. Thank you!
  • MJ
    maria jusino
    Dec 22, 2025
    5.0
    Omg it was ice cold in there and by the time I took a bite from sandwich it was cold!! Poor service never again