Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted consistently poor customer service, with reports of rude staff, incorrect orders, and lack of attention to customers.
Food Quality
Many customers complained about the quality of food, including stale items, incorrect orders, and unsanitary conditions.
Management Issues
Several reviews pointed to poor management practices, including inadequate staff training and lack of responsiveness to customer complaints.
Cleanliness
Customers frequently noted dirty dining areas and unsanitary conditions, contributing to a negative dining experience.
YM
youseline massillon
3 days ago
1.0
Bad customer service
FJ
Farouk Jureidini
Jan 21, 2026
5.0
👍🏾awesome
AM
Alexander Mieses
Jan 21, 2026
1.0
I went today and ordered a large fries, but they didn’t fill it completely. I also ordered a Dave’s Single, but when I got home, they gave me a Dave’s Double—and charged me for it. This is ridiculous! I explained my order clearly, and they still messed it up. I will not be coming back. Avoid this Wendy’s like the plague.
CS
Charisma Shark
Dec 29, 2025
1.0
Every time they got some kind of issue, it's never smooth ordering. Seriously who is managing this place, do you actually look some the most incompetent person?