Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,721 reviews
5 stars
780
4 stars
323
3 stars
182
2 stars
111
1 star
325
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the taste of the food, there were consistent complaints about undercooked chicken, poor rice preparation, and small portion sizes.
Customer Service
Customer service experiences varied widely, with reports of rude staff, order mistakes, and long wait times, leading to frustration among patrons.
Cleanliness
Some reviews highlighted cleanliness issues, particularly in the dining area and bathrooms, suggesting a need for better maintenance.
Value for Money
Customers expressed concerns about rising prices and perceived poor value, especially regarding portion sizes and missing items in orders.
Consistency
The restaurant's performance was described as hit or miss, with some visits resulting in excellent service and food, while others were disappointing.
- KJKenneth Jacobson2 days ago3.0This is some really good grilled chicken. I ordered a large chicken tropichops all the way for takeout. Upon arriving home i was disappointed to see that there were not any black beans. Fortunately i had a can in my pantry. I also noticed that they did not give me the senior discount. I had ordered inside and not at the drive thru and i am 70 years old . I guess i should have asked. However i will definately go back as the food and the price can't be beat.
- VYVanessa YvetteNov 16, 20251.0When I arrived in drive through I was greeted by the nicest and welcoming team member, I wish I got her name, she was a black young lady. Service was fast! When I got to the window to pick up my food, the girl who handed it to me wasn’t very friendly. When I opened the box to my food, which I ordered a quarter chicken with rice & beans, my chicken looked like it was leftovers from the day before, it was very overcooked and dry, I was very disappointed! My chicken looked like it was cooked more than twice!! The rice and beans were okay, the portion of the beans are even smaller now. I will not be back to this location!
- KSKayleigh StephensonNov 13, 20255.0The ingredients tasted so fresh and well-prepared. The presentation was elegant yet simple. This restaurant exceeded all my expectations.
- MLMauricio LopezNov 7, 20251.0I ordered online and the chicken breast was awfully small. That's a small container and what you see there is a lime not a lemon. First and last time ordering something there.
- MFManuel G. ForeroNov 2, 20251.0Las presas de pollo son ridículas.. pequeñas .. los tostones .. blandos y bañados en aceite.. y la ropa vieja..poca racion y nada bueno..
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical in Greenacres, FL?
Pollo Tropical in Greenacres, FL is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery with hours from 10:30 AM to 11:30 PM every day.
Where is Pollo Tropical located in Greenacres, Florida?
Pollo Tropical is located at 6704 Fores Hill Blvd, Greenacres, FL 33413, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, focusing on fresh citrus marinated chicken and traditional dishes with a creative twist.
Does Pollo Tropical accept credit card payments?
Yes, Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as mobile NFC payments and debit cards.
Is there outdoor seating available at Pollo Tropical?
Yes, Pollo Tropical offers outdoor seating for guests.
Are there options for vegetarians at Pollo Tropical?
Yes, Pollo Tropical serves vegetarian dishes alongside their other menu options.
Can I get curbside pickup or contactless delivery from Pollo Tropical?
Yes, Pollo Tropical provides both curbside pickup and no contact delivery services.
What notable places are near Pollo Tropical in Greenacres?
Nearby notable places include Applebee's Grill + Bar, McDonald's, Walgreens, and the Woodbridge Plaza shopping center, offering options for dining, shopping, and pharmacy needs that customers might visit before or after their meal.
Are there convenient transportation or ATM options near Pollo Tropical?
Yes, there are multiple ATM options nearby including Truist - ATM, Wells Fargo ATM, and The Exchange Network, which can be useful for customers accessing Pollo Tropical.
What automotive services are available near Pollo Tropical?
Near Pollo Tropical, customers can find automotive services like Mobil gas station, Exxon & Mobil Stations convenience stores, and Valvoline Instant Oil Change for vehicle needs before or after visiting the restaurant.