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Brand Certified

Chipotle Mexican Grill

3.1
(1088 reviews)

About

Mexican Restaurant
Chipotle Greenacres is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6714 Forest Hill Blvd, Greenacres, FL
33413, United States

Hours

Reviews

3.1
1,088 reviews
5 stars
394
4 stars
140
3 stars
83
2 stars
69
1 star
402

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of attentiveness to customers.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and overflowing trash bins, contributing to a negative dining experience.

Food Quality

Frequent complaints about food quality included undercooked items, incorrect orders, and small portion sizes, leading to dissatisfaction among patrons.

Management Issues

Reviews indicated poor management practices, including inadequate staffing and lack of oversight, which contributed to the overall decline in service and food quality.
  • AA
    alvadido
    Feb 19, 2026
    1.0
    Tortilla warmer was broken and the employee would not use the grill to warm tortillas up.
  • CC
    Cathy Cagide
    Feb 17, 2026
    3.0
    not super clean but the food was good ! guac was on point
  • JO
    john orellana
    Feb 16, 2026
    1.0
    Just the worse chipotle ever! The service sucks! They never have the protein you want. The people do not want to be there at all and their quality of work shows for it. There portions here are absolutely terrible! They give you the smallest portions and expect you to be ok with it! And now they started charging for extra rice when it barely any to begin with! Never order your meals on the app because they will give you half portions. When you get home you’ll think someone ate half your bowl. Just a terribly run chipotle! Chipotle in general is just going down in quality but this location in specific is the worst.
  • CW
    Cindy Wilson
    Jan 29, 2026
    2.0
    Greenacres location: tried coming here again at dinner time. Once again, several ingredient bins empty or near empty. Ordered 2 simple bowls, asked for lettuce. Server had covered one bowl and I had not noticed, passed both to cashier and I again asked for lettuce as I noticed 2nd bowl without. When I asked her if 1st bowl had it, was told "yes" . Got home, and NOPE! Really, is it that hard? The employees at this location never smile, rarely greet customers and look very unhappy to be there. From now on, I'll drive the extra 3 miles to the Wellington location or go somewhere else. Probably go elsewhere. $30.00 for 2 rice bowls to get poor service and poor quality. If it was the first time, I wouldn't bother to review but this has happened numerous times here. Do better Chipotle!!!
  • SF
    Sarah Fienberg
    Jan 13, 2026
    1.0
    This Chipotle in Greenacres is a complete disgrace and honestly feels like a health code violation in progress. The second you walk in, the place reeks not food, not spices, but a sour, nauseating stench that immediately makes you question whether anything coming out of that kitchen is safe to eat. The restaurant was dirty, grimy, and clearly neglected, like cleaning is optional instead of mandatory. Management makes it even worse. The general manager was incredibly rude, dismissive, and confrontational, acting like customer concerns were a personal insult rather than something to address. Not to mention once confronted she begins speaking in a different language to what looks like talk badly about customers. That kind of attitude explains everything. When leadership doesn’t care, standards collapse and that’s exactly what’s happening here. This location desperately needs a health department visit ASAP. Not eventually. Not soon. Immediately!

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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