Dunkin'

Reviews

• JT

  Jonathan Torres

  2 days ago
  1.0
  I order two drinks. One frozen coffee asked for a small (the gentlemen charged me a meduim) and the second drink i asked for a hot meduim protein latte (the gentlemen charged me a meduim iced latte with protein milk) smh. Obviously the workers at this location are moving to fast because they are ringing up incorrect orders and over charging their guest/customers. After payment while i was waiting for my beverages, an empolyee was mopping the lobby i notice a smell lingering and took a look at the mop water they were using and it was disgusting. The mop water was black/grayish no soap at all. Totally unacceptable. I got my drinks and told one of em that it was suppose to be a hot coffee not iced. They remade the drink into a hot coffee. When i took a sip it was not not even warm. I asked if they can remake my drink again but hot this time. This type of experince will make someone not return. Dunkin Donuts (higher ups) need to do a better job hiring and having the right ppl represent their company better. With that type of service you will lose business.
• TT

  Turk

  5 days ago
  3.0
  First time trying the dunkin in are area green cove springs Florida. I didn't have a good experience. I had to wait about 4 minutes no problem with that. When I got my food my croissant was cold in the middle an I got the loaded tots the bacon was cold an burnt the tots was burned . I would have expected better cause I never had a problem like this at a dunkin no where else
• PG

  Pauline Gianato

  Feb 26, 2026
  4.0
  Matyi was very educated with the Dunkin Donuts App. Helping us to use our gift card. Because of Matyis Professional and pleasant personality we will be back. My Husband and I both have the DD app. Thanks for the Wifi also.
• DR

  Dawn Roaldsen

  Feb 17, 2026
  1.0
  I ordered donuts online and drove to the store to pick them up. I walked in and no one acknowledged me. And my order was not on the to go rack. So I assumed that it wasn’t ready yet after 10 minutes of ordering. So I sat in the store for another Five, still nobody acknowledging me. So I assumed it was my mistake and the order didn’t go through.So I re-ordered online since nobody acknowledged me and sat there for another 10 minutes. No order was placed on the to go rack so I went to the counter and stood there while no one acknowledged me, and when I asked someone for help, I was treated as if I was interrupting them. After being there for more than 15 minutes. Come to find out my order was placed behind the counter the original order. But I had paid for two orders they could not refund my money for the second order because it was paid with Apple Pay. And when I asked if I could just get the second order that I paid for I was treated as if I was the problem if you don’t want people coming in to the store, then lock the doors and only offer drive-through because it seems like people walking in are not wanted in any way.
• TB

  Tonya Blevins

  Feb 9, 2026
  3.0
  I usually have no problem at this location today I ordered a frozen drink and it was not that busy I had to wait for about 10 minutes in the line at the second window just to get my frozen drink. The staff was very friendly