Dunkin'

Reviews

• AA

  Allison Alexander

  1 day ago
  1.0
  By far the worst location I’ve been to when it comes to the way my drink taste. Idk if it’s an automated dispenser for the product but mine is always disgusting and they’re always out of what I order for food. I just wait to go to the San Jose location.
• MH

  Matthew Hardiman

  4 days ago
  1.0
  Slowest Dunkin Donuts ever. Consistently wait 25 minutes plus for around 6 cars. These guys are brutal… coffee is meh, they don’t have long johns. Driving to the 15 minutes to the green cove location may be faster…
• JL

  Jake Langley

  Feb 26, 2026
  1.0
  Food was just fine. Drive-through employees need to know how to respond to customers. They were Very rude and short. Almost like they didn’t want to be there. Won’t be coming back. And maybe a smile here and there would contribute to the start of my morning.
• MN

  Melissa Neely

  Feb 13, 2026
  1.0
  I went through this morning and ordered one dozen chocolate frosted and one dozen strawberry frosted. Got to my destination and I have two dozen assorted donuts that I did not want.
• CG

  Cleta Greenwood

  Jan 31, 2026
  1.0
  I have carefully observed and reflected on my recent visits to the Dunkin location on Henley. Unfortunately, it has become evident that the issues I encountered are not isolated incidents but rather a recurring trend at this specific establishment. One of the main concerns I have identified is the lack of engagement and communication from the staff towards customers. For example, there were instances where orders were ready for pickup, but customers, including myself, were not promptly informed. This led to unnecessary delays and inconvenience. Moreover, specific requests, such as adding cookie butter syrup to a Matcha order, were overlooked despite being paid for. The staff's lack of acknowledgment and resolution when these errors were pointed out was disappointing. Additionally, there were cases of incorrect orders and subpar service, like receiving a half-filled coffee cup instead of the large size ordered. The need to repeatedly ask for corrections and the absence of proactive service further added to the overall dissatisfaction. As a loyal customer who has had positive experiences at other Dunkin locations, I am disheartened by the consistently below-par service at this particular branch. I am left questioning whether this level of service aligns with Dunkin's overall culture and values, especially when compared to my previous experiences at other locations.

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