Dunkin'

Reviews

• MN

  Melissa Neely

  2 days ago
  1.0
  I went through this morning and ordered one dozen chocolate frosted and one dozen strawberry frosted. Got to my destination and I have two dozen assorted donuts that I did not want.
• LW

  Liz Winkelmann

  Feb 7, 2026
  1.0
  Sandwich was not made correctly AND there was mold on the bread. Absolutely unacceptable.
• CG

  Cleta Greenwood

  Jan 31, 2026
  1.0
  I have carefully observed and reflected on my recent visits to the Dunkin location on Henley. Unfortunately, it has become evident that the issues I encountered are not isolated incidents but rather a recurring trend at this specific establishment. One of the main concerns I have identified is the lack of engagement and communication from the staff towards customers. For example, there were instances where orders were ready for pickup, but customers, including myself, were not promptly informed. This led to unnecessary delays and inconvenience. Moreover, specific requests, such as adding cookie butter syrup to a Matcha order, were overlooked despite being paid for. The staff's lack of acknowledgment and resolution when these errors were pointed out was disappointing. Additionally, there were cases of incorrect orders and subpar service, like receiving a half-filled coffee cup instead of the large size ordered. The need to repeatedly ask for corrections and the absence of proactive service further added to the overall dissatisfaction. As a loyal customer who has had positive experiences at other Dunkin locations, I am disheartened by the consistently below-par service at this particular branch. I am left questioning whether this level of service aligns with Dunkin's overall culture and values, especially when compared to my previous experiences at other locations.
• AT

  Aylee Terminello

  Jan 8, 2026
  1.0
  I thought having a location closer to the house would be great, but I have had nothing but issues with the location. They consistently get orders wrong, l thought I had just ordered it wrong but when I go to a different location and order it the same way I receive the correct items. Today we ordered a Kreme Delight Donut and a Marble Donut. We received a Marble Donut and Maple Donut. I've also ordered a Plain Bagel with no cream cheese and have gotten a incredibly burnt plain bagel with a thick layer of cream cheese, on many different occasions.
• TW

  Tess Winkler

  Dec 19, 2025
  1.0
  I just went through the drive thru for a refresher and as soon as the employee opened the window she told me the total and asked if I wanted to leave a tip. I said sure, $1. She then shook her head and laughed a little, ran my card, handed me my card and drink and closed the window. Not another word. I sat for a second waiting for a receipt and she looked over at me. I was trying to ask for a receipt but she couldn’t hear me so she opened the window. I asked if there was a receipt. She then said “you didn’t ask. You could have asked”. I said you didn’t even say a word to me and closed the window. She then asked what my attitude was for and I asked what her attitude was for and she was yelling as I drove away. My husband called after I told him about it and she was rude to him and said I was giving her attitude while other employees were laughing in the background. She then asked why he was getting mad and she’s young. I’m so taken aback by the whole thing. I just asked for a receipt and didn’t have an attitude.

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