Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 7331 NW 4th Blvd in Gainesville, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and long wait times for assistance.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong pizzas being delivered.
Delivery Issues
Several reviews mentioned significant delays in delivery times, with some orders taking over two hours to arrive.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly prepared pizzas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their exceptional service and noted that the pizza was good when prepared correctly.
AH
Angela Holmes
Nov 14, 2025
5.0
Quick good and friendly
SL
Stephanie Sanchez lopez
Nov 7, 2025
5.0
Great customer service,great orices
AH
Alexxis Harris
Sep 24, 2025
1.0
As a working professional who actively serves and engages with the local community, I understand the value of good service and believe in giving credit where it’s due. Unfortunately, my recent experience ordering from this Pizza Hut location (with delivery via DoorDash) was nothing short of appalling — easily the worst service encounter I’ve ever had from any food establishment.
To start, the DoorDash driver was over 40 minutes late, which I initially tried to be patient about. However, it quickly became clear the delay was only part of a much larger problem. The driver was completely unprofessional — swearing on the phone while arguing with a friend who was also in the car, and speaking to me in a highly disrespectful tone. Despite providing detailed delivery instructions on my order, it took an additional 30 minutes of back-and-forth communication to get the driver to the correct location.
By the time the food arrived, it was no longer hot or fresh — completely unacceptable for a delivery order that was already late. But what followed was even more frustrating.
Wanting to report the issue and give Pizza Hut the opportunity to address it, I called the store directly. Unfortunately, the staff I spoke with — including both a manager in training (female) and the on-duty manager (male) — were dismissive and equally unprofessional. The manager in training hung up on me mid-conversation, and when I called back, the on-duty manager offered no resolution, instead telling me I’d have to call again in the morning to speak to the general manager.
This level of disregard for customer service — from both the delivery and store sides — is inexcusable. As someone who supports local businesses and understands the importance of treating every customer with respect, this experience was a complete failure from start to finish.
Final thoughts:
- The delivery was late, unprofessional, and unsafe.
- The food was cold and poor in quality upon arrival.
- The store’s management failed to show any accountability or offer a resolution, with multiple instances of rude behavior and negligence.
10/10 would not recommend this location to anyone. I will not be returning and will be sharing this experience within my professional network and community channels. If Pizza Hut as a brand cares at all about its customer base, this location and its handling of complaints needs serious attention and retraining.
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mm mm
Aug 10, 2025
3.0
Lazy workers who know nothing abothe prices ans specials.
BP
Betsy Pearson
Aug 5, 2025
5.0
Pizza is always fresh a very good. Great customer service!
Where is the Pizza Hut located in Gainesville, FL?
The Pizza Hut is located at 7331 NW 4th Blvd, Gainesville, FL 32607, in the Alachua sublocality.
What are the operating hours for Pizza Hut's delivery service?
Delivery is available Monday through Thursday from 11:00 AM to midnight, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to midnight.
Can I order Pizza Hut's food for pickup or carryout?
Yes, Pizza Hut provides in-store pickup and carryout services during their regular hours from 11:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
What types of services does Pizza Hut offer for getting food?
Pizza Hut offers delivery, in-store pickup, and no-contact delivery options.
How can I place an order for delivery or pickup from Pizza Hut?
You can order online through Pizza Hut's website or via their mobile app. Links for ordering and menus are available on their website.
What payment methods are accepted at Pizza Hut?
Pizza Hut accepts debit cards and does not require cash only payments. They do not accept checks.
Is Pizza Hut wheelchair accessible?
Yes, Pizza Hut has wheelchair accessible entrances, parking, and restrooms.
Which nearby places can I visit before or after dining at Pizza Hut?
You might visit nearby places such as Gainesville Wine & Spirits, Raise Your Glass Wine Bar, or Huddys Escape Gainesville for entertainment and shopping before or after your meal.
Is there convenient transportation or services near Pizza Hut in Gainesville?
Nearby you can find Enterprise Rent-A-Car for car rental services and Westside Postal Express for postal needs, which might be helpful for visitors in the area.
Are there other restaurants or food service options close to Pizza Hut?
Yes, nearby dining options include Dickey's Barbecue Pit and another Pizza Hut location nearby, offering more variety if you're exploring food choices in the area.