Dunkin'

3.7
1010 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gainesville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3411 SW Archer Rd, Gainesville, FL
32608, United States

Hours

Reviews

3.7
1,010 reviews
5 stars
464
4 stars
196
3 stars
136
2 stars
55
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and rude staff, particularly in the drive-thru.

Product Quality

Many reviews mentioned stale or poorly prepared donuts and inconsistent quality of coffee.

Staff Performance

While some customers praised friendly and efficient staff, others noted incompetence and lack of communication.

Location Challenges

The drive-thru design and small lobby were frequently criticized for causing confusion and long lines.

Mixed Experiences

Overall, customer experiences varied widely, with some praising the night crew and others expressing frustration with service inconsistencies.
  • IB
    Isaac Babb
    1 day ago
    1.0
    Terrible service. Waited nearly 20 minutes in the drive thru line with little cars in it. This location hires trash people with bad attitudes. Coffees come out poor quality a lot of times. Go to a better Dunkin with better workers.
  • CH
    carol haire
    5 days ago
    1.0
    Went there this morning and ordered 10 munchkins glazed only Drive off there’s only seven in there. I don’t want my money back but I want what I’ve paid for that’s a bunch of BS.
  • BN
    B Neal
    Nov 11, 2025
    1.0
    This morning on Veterans Day 11-11-2025 I asked for loaded hash with queso and it was served to me cold; the cheese was cold. I also ordered a medium chai with caramel drizzle inside the cup. The staff we talking about me, laughing, as they were correcting the omittance of the caramel drizzle. One staff member closed the drive-thru window, so that I could not hear.
  • NR
    Nikki Rivera
    Nov 4, 2025
    1.0
    I stopped at this Dunkin’ today and ordered a breakfast sandwich to go. When I opened the bag a few minutes later, I found a clear bite taken out of the sandwich. I was shocked and disgusted — that’s not just bad service, that’s a serious health and safety violation. I didn’t have time to turn around and go back, but this experience has completely destroyed my confidence in this brands hygiene standards. Food should never leave a restaurant in that condition. I hope Dunkin’ corporate looks into this store’s food handling practices immediately and retrains the staff. Until then, I’ll be avoiding this location and warning others to check their orders carefully.
  • SA
    summer Allyear
    Nov 1, 2025
    3.0
    Went for a pumpkin spice donut, but unfortunately they were out. However, I did choose some other good choices and they tasted great. I didn't get name tags butt there was a manager working that was extremely helpful. This helped make up for a poor interaction with a separate employee. I didn't read her name tag but she had blue hair. She was another level of rude. I simply wanted to double check that the coffee I got was decaf. I specifically asked because the last time I went to Dunkin they accidentally made it caffeinated. The blue-haired individual gave a snappy "It says it on the sticker." No... No there's no sticker on it... She huffed and went to ask. That's when the pleasant manager helped again and was quite apologetic in tone. I mean this person huffed. Who huffs? Especially working at a donut place. If this is the way they want to keep acting I hope they don't work in food service much longer. People don't deserve to have their moods brought down by an unhappy person, especially when that person is the one getting paid and the consumer is the one giving money. Plus the drink was for a pregnant woman so consuming caffeine would have been very bad. I guess next time I won't ask huh? Just let my wife and unborn child have caffeine because this individual may huff again... Or they can go work for Huff Post.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Gainesville, FL?

Dunkin' in Gainesville, FL is open 24 hours daily, every day of the week.

Does this Dunkin' location offer delivery and curbside pickup?

This Dunkin' location offers delivery service but does not provide curbside pickup.