Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Gainesville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
188 reviews
5 stars
111
4 stars
23
3 stars
10
2 stars
13
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including lack of acknowledgment and rude behavior from staff.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.
Staff Friendliness
Despite negative experiences, some reviews highlighted friendly and attentive staff members who provided good service.
Cleanliness
The store was often described as clean, contributing positively to some customers' experiences.
Speed of Service
Customers expressed dissatisfaction with slow service, particularly during busy times or when using the drive-thru.
- VHViviana Hidalgo1 day ago1.0The worst drive-thru service I’ve ever experienced. The staff was extremely rude and in a bad mood. A completely unpleasant experience. I do not recommend this place or the vibe at all.
- CAChanel AlexanderDec 24, 20251.0Walked in with my mom while an employee was cleaning. She looked directly at us and continued cleaning, which was fine, but once she came to the counter she said absolutely nothing. No greeting, no “I’ll be with you in a moment.” She stood there on her phone and just stared at us. Extremely rude and unprofessional. Basic acknowledgment goes a long way.
- BPBelinda PetersDec 14, 20251.0Dropped by to get some drinks and donuts. Waited about 5 minutes with no communication from the drive through. Finally said hello? A lady answered and said just a sec. Minutes continue to pass by and there’s a line behind me. Finally the person behind me goes around me and goes to the window. They take her order. I’ve now sat in the drive thru for about 10-12 minutes. I ask if they are ever coming back. The lady gets on and tells me they are realllll busy in there (there was no one ahead of me and maybe two cars in the parking lot). I said okay well you have lost business today. She goes that’s okay! With a sunny attitude. Poor business practice, poor customer service, and a waste of my time.
- JCJoan CrismanDec 9, 20251.0Didn't inform me they didn't have the donut I ordered until I was at the pay window. I chose another and received it. But they didn't know at the window that I had also ordered a cup of coffee. Someone brought that eventually, and the coffee might at one time have been hot, but it was just barely warm when I received it. Worst service I've ever experienced at a Dunkin Donuts
- ASAllie SappNov 20, 20252.0Went into the store earlier in the day, two employees were talking in front of me behind register so another employee noticed and came over to take my order. Needed to use bathroom but you have to ask for a key on a dirty cloth chain to unlock. No point in washing your hands. But wait, there's more. I have a rough day and find myself Ubering all over town to pick up kids because my car is at Mavis...kids are starving. We wait and wait. Then we see that Dunkin is open. We go walking over there with bags in our hands and exhausted...we see the sign says OPEN...We walk in eagerly...after a few awkward moments are staring...yea super awkward...the employee says WE ARE CLOSED. Donuts put away...floors are wet. It is 6:45 pm...So, I guess they are ready to run out BY 7 pm...Do people not work until close anymore?! I thought you clean AFTER you serve the customers AFTER closing time. Then someone stays back to clean and lock doors...I could be wrong. But, I was dead wrong to go there! Not again. I'll drive to 39th or Archer Rd.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Gainesville, FL?
Dunkin' is open daily from 5:00 AM to 7:00 PM.
Does Dunkin' in Gainesville offer delivery and curbside pickup?
Yes, this location offers both delivery and curbside pickup services.
What kind of food and beverages can I expect at Dunkin'?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, and tea, suitable for breakfast, brunch, and lunch.
Are there any new seasonal menu items at Dunkin' for the holiday season?
Yes, try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Can I order ahead using a mobile app at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android.
Does this Dunkin' location have a drive-thru for quick service?
Yes, it features a drive-thru for fast grab-and-go orders.
Is free Wi-Fi available at Dunkin' in Gainesville?
Yes, the location offers free Wi-Fi for customers.
Are families and children welcome at this Dunkin' location?
Yes, the restaurant welcomes families and children.
What local attractions are near Dunkin' that visitors might enjoy?
Nearby attractions include Defy Gainesville, a trampoline park and event space, and Burn Boot Camp gym for an active lifestyle experience.
What convenient nearby services can help when visiting Dunkin'?
Close to Dunkin' are services like Bitcoin Depot ATM, Celeste's Mobile Pet Spa, and UPS Access Point for shipping and courier needs.
Can I combine a visit to Dunkin' with some shopping in the area?
Yes, you can visit nearby shopping spots such as Dollar Tree and Gainesville Carpets Plus Colortile after enjoying Dunkin'.