Dave & Buster's Gainesville

Reviews

• SM

  Stefano Messick

  Feb 19, 2026
  5.0
  I saw a video in which a man gave food to a person outside. This is just the types of doses of human kindness needed nowadays.
• RW

  Rontaeh Williams

  Feb 19, 2026
  1.0
  The customer service sucks it was the specific manager on duty I've been before her and had wonderful experiences
• LL

  Luke Langlois

  Feb 14, 2026
  5.0
  Valentine’s Day doubles was a great deal for us. Food was good and all reasonably fast. Mariah was an absolute gem of a waitress. Solid selection of games. The unlimited play card let us play more than enough with only a few reasonable exceptions (mostly the games that are essentially gambling for giant ticket prizes or physical prizes).
• SR

  Sara Russ

  Feb 12, 2026
  1.0
  My husband and I decided to surprise our friends with a double date utilizing your Valentine's Day promotion. In theory, this should have been a wonderful experience, because we have been to D&B many times and have had truly great experiences with this location. However, yesterday was a remarkably unfortunate exception. Both reservations were already made prior to arriving at the location, and we were advised that we had some limitations on the menu. Turns out, there was only about a handful of items that we were allowed to order because everything else on the menu was considered an appetizer at this particular location, so we were not allowed to order ribs/wings/flatbreads/burgers of any kind while we were starting this double date. We were then provided with 4 "unlimited" game cards, which were promptly deactivated within 10 minutes of using them, and were told that only certain colors of games were allowable on the promotion. None of that is indicated in the terms of the advertisement we received, other than the exclusion of the VR and Human Claw Machine games. We were then treated with extraordinarily unprofessional explanations of why these regulations were now location-specific and that the Gainesville location seemingly had different rules than what was presented in the Valentine's Day special. Fast forward to us getting our food with our couple's friends; only 2 entrees arrived, and another 15 minutes went by for us to receive the other 2, and one of them is not even what we ordered. So, my husband gets to sit there while everyone is done eating, I am just getting my cold meal, and he was told that his order would be started. All the while, our waitress was nowhere to be found, and we were waiting on drinks that we ordered over 20 minutes ago, being delivered the wrong food and cold food by someone who was not even our server. When my husband asked politely to speak with a manager, we met with Donnovan, who proceeded to backpedal on the Valentine’s Day promotion that your company was offering and advised us that this location had different regulations that were not consistent with the offer being advertised. Not only were we limited as to what we could order, but the game cards expired after 10 minutes, and we were only able to play a handful of games during this time because other colors were not included in their version of this promotion. At this point, we are obviously upset because we are feeling taken advantage of and have just committed $200 prior to knowing any of this. We simply asked for the food to be removed from the bill, and we would gladly pay for the few alcoholic beverages that were consumed, as that obviously is not in the promotion offered. We were then told that we would be charged for the food that was consumed, but no one wanted to eat their food because we went as a double date, and no one touched the food outside of the appetizers. We were charged $100 for the food that sat at the table, when he specifically referenced the food that was there and indicated that we would not be charged for it. We did not get our entrees, our dessert, or our “unlimited” game play; we got to enjoy a cold plate of appetizers and a few beverages with our family. We have never had this kind of experience with your company, and quite frankly are absolutely appalled by the level of poor customer service we received yesterday, and I don’t think we will ever be back to this establishment. Not only will we be filing a dispute with our bank for this charge, but I think the location needs to have a proper review to ensure that they are following correct policies so that customers are not falsely lured in and taken advantage of with a promotion that seemingly does not exist.
• RX

  raine xoxo

  Feb 4, 2026
  5.0
  I got the 5 Cheese Flatbread, and that pizza was AMAZING. It made my entire soul ascend to heaven, give Jesus Christ a high five, and come back down. I'm a VERY picky eater and I usually am super particular, so me eating all of this was IMPRESSIVE. Props to Dustin, great server. Super nice and energetic, good vibes all around. Service didn't take very long, food came within about 5 minutes (though, the place was not very busy, with it being a Wednesday).