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Brand Certified

Chipotle Mexican Grill

3.2
(1700 reviews)

About

Mexican Restaurant
Chipotle Archer Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3841 SW Archer Rd, Gainesville, FL
32608, United States

Hours

Reviews

3.2
1,700 reviews
5 stars
592
4 stars
297
3 stars
144
2 stars
128
1 star
539

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 30 minutes, especially for online orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables, overflowing trash, and unsanitary conditions in the bathrooms.

Food Quality

Food quality was inconsistent, with reports of undercooked rice, missing ingredients, and poor portion sizes.

Staff Attitude

While some staff were noted as friendly, many customers experienced rude service and a lack of professionalism.

Management Issues

Repeated complaints about poor management practices, including being out of key ingredients and inadequate staffing.
  • MM
    Megan
    4 days ago
    1.0
    I had to look up the health inspection score after coming here because I was horrified. I ordered ahead and was just running in to pick it up. I walked in to a line spanning the entire restaurant for customers ordering in person. There were five people in front of me waiting to pick up mobile orders. This restaurant was absolutely disgusting, trash everywhere and overflowing. There were no napkins and the drink containers were gross and two were empty. I waited 20 minutes before my bag was pulled off of a random cart in the hallway and given to me. Needless to say, my food was cold and I was nervous to eat it. I won’t be back
  • AP
    Anita Patel
    5 days ago
    1.0
    Whenever we come here there is never any fajitas left and we are vegetarian. There is always some sort of remains of meat that we didn’t ask for.
  • EH
    Emmalee Hindle
    5 days ago
    1.0
    Probably the worst customer service experience ever. These ladies hate their job and it shows. All three women working behind the counter were rude, the first one put queso on my bowl and after I said no queso, but I didn’t say anything because it’s so tense and I didn’t want to rock the boat. My food is inedible and the person at the register is down right mean. Moes would never treat us this way. DONT go here if you can avoid it.
  • TH
    The Horn’s
    Feb 14, 2026
    3.0
    Unfortunately this is the slowest Chipotle I’ve ever been too. And I’ve been to a ton, so this is saying a lot. And it’s not because it’s a Saturday, Ove seen busier Chipotle’s cruise though lines. If you’re in any kind of hurry. Avoid this place. They decide to fill online orders more than they serve people standing right in front of them. If you guys want to take call in orders, then build a separate food station for them. That’s how they do it all other busy Chipotle’s I’ve been too.
  • KK
    Kayne
    Feb 10, 2026
    1.0
    I don’t usually leave reviews but this is ridiculous. I’ve been 3 times and every single time they have been backed up with 1 person working on the line and have always been out of atleast some type of meat. I have received stale chips at one point as well. The seats and tables are never clean. It’s awful

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill on Archer Road serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors or preservatives.

What are the operating hours for Chipotle Mexican Grill at 3841 SW Archer Rd?

Chipotle is open every day from 10:45 AM until 11:59 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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