Arby's

Reviews

• SS

  Sarah

  Jan 18, 2026
  1.0
  We placed a mobile pickup order through the app and grabbed it from the pickup shelf. After getting to the car, we noticed the two cups of cheddar cheese sauce we paid extra for were missing. We went back inside and politely asked for the cheese cups. Instead of resolving it, the employees began yelling at us, insisting the cheese was “on the sandwich,” despite the order clearly specifying cups of cheese sauce on the side. The interaction was aggressive and uncomfortable, to the point that other customers were visibly watching in shock. The behavior was hostile, unprofessional, and completely unwarranted. Because of how aggressively we were treated, we left without the cheese. At that point, we no longer felt comfortable returning to the counter. We’ve had minor issues at other Arby’s locations in this city, which is why we tried this one — and this was by far the worst experience yet. We do not feel safe or comfortable returning to this location, and honestly, there just aren't any good locations in this area. The food quality only made things worse. One of the two sandwiches was so poorly assembled: - The box was crushed - A large piece of meat was completely loose in the bottom of the box - The presentation was sloppy and unappetizing Even with a BOGO promotion, the total was just under $30. At that price, basic professionalism and properly assembled food should be expected. Instead, we were met with hostility and poor quality control. This experience has genuinely changed how I view Arby’s. I would strongly caution others before ordering from this location.
• KT

  Kurtis Tyler

  Dec 27, 2025
  1.0
  Came here and order food waited 3 minutes for food then we got the food come to find out there was mold on the bread and raw food was not cooked properly
• DB

  D Baylor

  Dec 17, 2025
  3.0
  Food was decent for the most part and could have been fresher. The fries were old and the tenders seemed to have been cooked awhile ago and just sitting under warmer. Almost dried them out. Stopped for lunch but will bypass next in area
• RS

  Rosey Simeone

  Dec 13, 2025
  2.0
  Upon our arrival, we were promptly greeted, which was satisfactory. However, as I proceeded, I observed two employees exhibiting significant coughing as they approached their vehicle. Subsequently, at the service window, the individual processing my payment and delivering the order was also coughing. This raised immediate concerns regarding the potential for contamination of my food by other employees involved in preparation. I had already observed three such instances within a five-minute period. Furthermore, there was a noticeable absence of customary pleasantries such as "thank you," "Merry Christmas," or "have a good day." The employee appeared to be in a state of discomfort, which can negatively impact customer experience and willingness to return. It is imperative to adhere to occupational safety and health regulations, particularly in the food service industry, which mandate that sick employees be sent home to prevent the spread of illness to customers. The presence of employees with respiratory symptoms while handling food is a serious health concern. Consequently, it will be a considerable period before I consider patronizing this establishment again, and certainly not during the winter months.
• CS

  Chris Sheddan

  Dec 12, 2025
  1.0
  I ordered food I told the cashier I wanted the classic roast beef and cheddars well I got rang up for regular classics I got 4 when my husband went back in to say something she tried to play it off that I said classics and never said cheese when I know what I ordered and said she repeated the order back to me but she never did she just said is that all and then bagged my order with my daughters order when we ordered separately I will never go back to that store food was cold as well and had to pay for my cheese in cups bc age didn't have time to remake my sandwiches properly.