Arby's

4.0
1329 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1405 Sw 13th St, Gainesville, FL
32608, United States

Hours

Reviews

4.0
1,329 reviews
5 stars
647
4 stars
346
3 stars
180
2 stars
62
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude or unprofessional.

Food Quality

Food quality varies significantly; some customers enjoyed fresh and delicious meals, while others received cold or poorly prepared items.

Cleanliness

Cleanliness of the restaurant is inconsistent, with some reviews highlighting clean facilities while others noted dirty tables and floors.

Order Accuracy

There are frequent complaints about incorrect orders and issues with food preparation, leading to customer dissatisfaction.
  • KT
    Kurtis Tyler
    Dec 27, 2025
    1.0
    Came here and order food waited 3 minutes for food then we got the food come to find out there was mold on the bread and raw food was not cooked properly
  • DB
    D Baylor
    Dec 17, 2025
    3.0
    Food was decent for the most part and could have been fresher. The fries were old and the tenders seemed to have been cooked awhile ago and just sitting under warmer. Almost dried them out. Stopped for lunch but will bypass next in area
  • RS
    Rosey Simeone
    Dec 13, 2025
    2.0
    Upon our arrival, we were promptly greeted, which was satisfactory. However, as I proceeded, I observed two employees exhibiting significant coughing as they approached their vehicle. Subsequently, at the service window, the individual processing my payment and delivering the order was also coughing. This raised immediate concerns regarding the potential for contamination of my food by other employees involved in preparation. I had already observed three such instances within a five-minute period. Furthermore, there was a noticeable absence of customary pleasantries such as "thank you," "Merry Christmas," or "have a good day." The employee appeared to be in a state of discomfort, which can negatively impact customer experience and willingness to return. It is imperative to adhere to occupational safety and health regulations, particularly in the food service industry, which mandate that sick employees be sent home to prevent the spread of illness to customers. The presence of employees with respiratory symptoms while handling food is a serious health concern. Consequently, it will be a considerable period before I consider patronizing this establishment again, and certainly not during the winter months.
  • CS
    Chris Sheddan
    Dec 12, 2025
    1.0
    I ordered food I told the cashier I wanted the classic roast beef and cheddars well I got rang up for regular classics I got 4 when my husband went back in to say something she tried to play it off that I said classics and never said cheese when I know what I ordered and said she repeated the order back to me but she never did she just said is that all and then bagged my order with my daughters order when we ordered separately I will never go back to that store food was cold as well and had to pay for my cheese in cups bc age didn't have time to remake my sandwiches properly.
  • NC
    Nicholas Chabot
    Dec 8, 2025
    5.0
    Amazing employees great customer service thank you miss Anna!