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Arby's

3.9
(691 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4253 Nw 25th Place, Gainesville, FL
32606, United States

Hours

Reviews

3.9
691 reviews
5 stars
318
4 stars
173
3 stars
80
2 stars
48
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff praised for friendliness while others were reported as rude or inattentive.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Food quality varies, with some customers enjoying fresh meals while others received cold or poorly prepared items.

Cleanliness

The restaurant is generally clean, but some reviews mention issues with restrooms and overall maintenance.

Speed of Service

Service speed is inconsistent, with many customers reporting long wait times for their orders.
  • SP
    Sebastian Plank
    Feb 11, 2026
    1.0
    I previously had a good experience, but the afternoon crew on 2/11/26 exhibited bad customer service. Ordered ahead for 2:04 and did not get my food until 2:16. They barely acknowledged me and never apologized. I never even got my drink. I drove off after they ignored me for 5 minutes messing with the drink machine. Hope no one gets fired, but they need to get their act together because it sounded like they were arguing with each other. Just communicate and do what you gotta do y’all.
  • RV
    Robert Vandevender
    Feb 7, 2026
    1.0
    This Arby's sucks. I've tried going here 3 times in the last week. Fire everyone. They all suck.
  • SC
    Sharon Croy
    Feb 4, 2026
    5.0
    Please bring back your Chicken Salad
  • CT
    Cynthia Thomas
    Dec 22, 2025
    3.0
    We have been at this Arby’s several times and always the workers are nice and attentive. The woman at the counter today was not friendly. I ordered a Jamocha shake with my meal, but it was obvious it was only a vanilla shake. I went back to tell her it tastes like vanilla, not a Jamocha and she insisted it was not vanilla. Jamocha is suppose to be a light brown color with whipped cream and the drizzle of chocolate. This was white with barely any whipped cream and no chocolate drizzle. This worker acted like she didn’t care about the quality of her work and customer satisfaction.
  • SB
    Spencer Basinger
    Dec 4, 2025
    5.0
    I came in to arbys with my daughters this evening on a normal weekday night. I was greeted right away and also greeted my children as well bring smiles to their faces. We ordered are food and it was fast and accurate and even brought out to our table. Robert continued to check on us to see if everything was good or we needed anything. He was also very busy up front and still had time to check on us and everyone in the lobby. I've never experienced such good customer service especially at a fast food place. He really stood out and I will for now on choose this arbys to come too. Even over mcdonalds and most fast food restaurants. Give that man a raise you don't see that everyday!

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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