Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.6
501 reviews
5 stars
201
4 stars
118
3 stars
66
2 stars
29
1 star
87
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported receiving cold or stale food, with several mentioning issues like undercooked items and incorrect orders.
Service Issues
Many reviews highlighted poor service, including rude staff, long wait times, and unresponsive employees, particularly in the drive-thru.
Cleanliness and Atmosphere
While some customers appreciated the cleanliness of the location, others noted issues with the overall atmosphere and management, including staff being unprofessional.
Positive Staff Interactions
Despite the negative feedback, several customers praised specific employees for their friendly service and attentiveness, indicating some staff members are making a positive impact.
- CSChloe SpinuzzaJan 2, 20261.0Slow and bad attitude service. You cannot claim any rewards from the app from this store, simply because they won't fix a button on their screen.
- DBDaniel BochnarDec 1, 20253.0Steak tips were a bit weird but everything else was good
- GGGreggNov 24, 20251.0I placed a mobile order for a French Dip, Medium Fry, and Chicken Cordon Bleu. When I arrived, my order had not even been started. I then waited another 10 minutes, only to receive one sandwich—the French Dip. I had to bang on the drive-thru window just to get the attention of an employee. After informing her of the missing items, she disappeared for another 10 minutes before finally returning with the rest of my order. When I arrived home, every single item was ice cold—not warm, not slightly cooled, but ice cold. The food was in such unacceptable condition that I saved it in a zip-lock bag to return to the store. The cheese on the French Dip was completely unmelted, and the Chicken Cordon Bleu was missing cheese entirely. This is not only a quality issue—it is a food safety concern. Hot food must be served hot to remain safe for consumption, yet your staff showed no regard for even the most basic standards. What makes this worse is the complete lack of leadership I witnessed. The manager was sitting in the office on his cell phone, clearly visible from the drive-thru, offering no oversight, no direction, and no support to his team. It is extremely concerning that employees felt comfortable serving food in this condition and showed no urgency, care, or professionalism throughout the entire process. I placed the food in a zip lock bag as it will be returned to the store. Based on what I experienced Saturday night, this location has serious operational failures, a disregard for food safety, and a clear absence of effective leadership. These issues require immediate attention.
- TWTerry WalkerNov 4, 20253.0The food was ok but the restrooms were out of order. In my opinion only I believe when the restrooms are closed because they need to be fixed or repaired, they should have to lock the doors to the store they are located in and not be able to open until they are fixed. This was in Gainesville, Florida
- DDDarren DelanoNov 2, 20251.0The. Grilled. Steak. Nuggets. Are. A. Joke. Very. Tiny. For. The. Price. I. Won't. Buy. Never. Again