Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
929 reviews
5 stars
387
4 stars
161
3 stars
100
2 stars
51
1 star
230
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and well-prepared, though some reported issues with dryness and portion sizes.
Service Issues
There were numerous complaints about slow service, incorrect orders, and unprofessional staff behavior, particularly at the counter.
Cleanliness
While some customers noted improvements in cleanliness, others reported unsanitary conditions and dirty dining areas.
Customer Experience
Mixed reviews on customer service; some staff were described as friendly and helpful, while others were noted for being rude or unhelpful.
Order Accuracy
Frequent issues with missing items in orders, leading to customer frustration and dissatisfaction.
- ETErasmo Torrez2 days ago5.0If you're on the go, this is quick.Good food decent, we always get the tropi chop bowl
- RTRudolph TolesNov 15, 20254.0Great improvement from a year ago. I stopped going because the service was horrible. Even though they forgot my plantains I paid for. the service was great. Definitely returning
- ERED RAMOSNov 13, 20255.0Beef & cheese Quesadilla is awesome 👌--shredded beef a.k.a Ropa Vieja.always hot 🔥 N Fresh,great location, clean restaurant.
- TATrisha ArthurNov 10, 20251.0Don't get me wrong. The food is good awesomely seasoned but God forbid they forget anything in your online order. Because if you have to call them, you have to go through an automated system. I ordered an original family mill and added in a Mac and cheese to it for $9. And did not get the Mac and cheese tried to call him back. But it goes to an automated system. Would you have to hassle with? And then you have to wait for them to text message. You they need a new system for orders. And they need to make sure they're checking their bags.
- ASAdrienne SmithOct 28, 20255.0The first time I had Pollo tropical was on the island of St. Croix in the US Virgin Islands. It was one of my favorite “fast food” places to go. I like how it’s like real food done quickly rather than fast food. The service is much quicker than it was on the island and the good thing is that it taste the same. My favorite thing to get is a large tropi-chop ball with white rice and pork and whatever veggies you want with black beans and it’s such a huge serving for such a great price. I always have enough leftover for another meal. The servers behind the counter where super nice. My food was ready before I was done paying for my food, which was crazy. I was just overall very happy and I definitely will go back.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Ft Myers, FL?
Pollo Tropical in Ft Myers is open every day from 10:30 AM to midnight for dine-in and delivery.
Does Pollo Tropical in Ft Myers offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
What payment options are accepted at Pollo Tropical Ft Myers?
They accept American Express, Discover, Mastercard, Visa, mobile NFC payments, debit and credit cards.
Is Pollo Tropical Ft Myers suitable for families with children?
Yes, Pollo Tropical welcomes families and children and provides high chairs and a children's menu.
Does Pollo Tropical Ft Myers have wheelchair accessible facilities?
Yes, the location has wheelchair accessible entrance, seating, parking, and restroom facilities.
Can I find outdoor seating at Pollo Tropical in Ft Myers?
Yes, this Pollo Tropical location has outdoor seating available.
Does Pollo Tropical Ft Myers serve vegetarian options?
Yes, Pollo Tropical serves vegetarian dishes in addition to chicken and Cuban specialties.
What are some notable nearby places to Pollo Tropical Ft Myers that customers might visit?
Nearby places include Regions Bank for financial services, McDonald's for alternative fast food options, and Target Store Lee-County for groceries and shopping.
Is there convenient access to banking services near Pollo Tropical in Ft Myers?
Yes, Regions Bank, Fifth Third Bank, LMCU credit union, and Western Union money transfer services are all nearby.
What other dining options are located near Pollo Tropical Ft Myers?
Nearby dining options include Zaxby's for American fast food, Hooked Island Grill for seafood, and Famous Dave's for barbecue.