Brand Certified
Pollo Tropical
3.5(948 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
17804 Ben Hill Griffin Parkway, Ft Myers, FL
33913, United States
Certified by Pollo Tropical • Mar 01, 2026
(239) 433-4028
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/ft-myers/17804-ben-hill-griffin-parkway
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.5
948 reviews
5 stars
394
4 stars
165
3 stars
102
2 stars
51
1 star
236
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some praising the freshness and taste while others complained about dry or poorly cooked items.
Service Issues
Many reviews highlighted poor customer service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
The cleanliness of the restaurant was frequently mentioned, with some customers noting it was well-maintained while others reported unsanitary conditions.
Staff Attitude
While some customers praised the friendliness and helpfulness of the staff, others experienced rudeness and a lack of engagement.
Order Accuracy
Numerous reviews indicated issues with order accuracy, including missing items and incorrect food preparation.
- MMMaxFeb 16, 20262.0Los empleados no entienden ningún idioma entregan todos los pedidos mal, negocio sucio
- JGJose GuillenFeb 8, 20265.0Thank you to the young lady named "Nina" for helping me order something healthy due to being on a strict health kick diet. Thank you so much.
- AGA GrandisonJan 29, 20265.0Yummy food but occasional language barrier so check bags/order before leaving. Nice staff and generous with sauce. No key lime pie was disappointing…hope it comes back
- RRRossiJan 15, 20261.0Very disappointed , this place was very good before Covid , the prices are rise and the quality is poor . The portion is very small and the fried cassava was hard and dry! I give up with this restaurant!
- SQStuart QueirozJan 11, 20261.0I normally love Pollo tropical but this location they get everything 100% wrong 100% of the time I’ve never ever experienced such shitty service and missing food always either shut down or don’t operate because this is ridiculous. Have a better attitude when you serve people and just get the order right it’s not rocket science there’s a reason why you’re 3.5 stars out of five it’s not really that hard to do it right.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Ft Myers, FL?
Pollo Tropical in Ft Myers is open every day from 10:30 AM to midnight for dine-in and delivery.
Does Pollo Tropical in Ft Myers offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
What payment options are accepted at Pollo Tropical Ft Myers?
They accept American Express, Discover, Mastercard, Visa, mobile NFC payments, debit and credit cards.
Is Pollo Tropical Ft Myers suitable for families with children?
Yes, Pollo Tropical welcomes families and children and provides high chairs and a children's menu.
Does Pollo Tropical Ft Myers have wheelchair accessible facilities?
Yes, the location has wheelchair accessible entrance, seating, parking, and restroom facilities.
Can I find outdoor seating at Pollo Tropical in Ft Myers?
Yes, this Pollo Tropical location has outdoor seating available.
Does Pollo Tropical Ft Myers serve vegetarian options?
Yes, Pollo Tropical serves vegetarian dishes in addition to chicken and Cuban specialties.
What are some notable nearby places to Pollo Tropical Ft Myers that customers might visit?
Nearby places include Regions Bank for financial services, McDonald's for alternative fast food options, and Target Store Lee-County for groceries and shopping.
Is there convenient access to banking services near Pollo Tropical in Ft Myers?
Yes, Regions Bank, Fifth Third Bank, LMCU credit union, and Western Union money transfer services are all nearby.
What other dining options are located near Pollo Tropical Ft Myers?
Nearby dining options include Zaxby's for American fast food, Hooked Island Grill for seafood, and Famous Dave's for barbecue.
Brand Certified Facts from Pollo Tropical
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