Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
942 reviews
5 stars
391
4 stars
165
3 stars
102
2 stars
51
1 star
233
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the flavors while others reported dry or poorly prepared items.
Service Issues
Frequent complaints about slow service, order inaccuracies, and unprofessional staff behavior.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and dirty dining areas.
Customer Experience
Positive experiences highlighted friendly staff and good service, but many reviews pointed to a lack of attention to customer needs.
- SQStuart Queiroz1 day ago1.0I normally love Pollo tropical but this location they get everything 100% wrong 100% of the time I’ve never ever experienced such shitty service and missing food always either shut down or don’t operate because this is ridiculous. Have a better attitude when you serve people and just get the order right it’s not rocket science there’s a reason why you’re 3.5 stars out of five it’s not really that hard to do it right.
- TZTiffiney ZahriychDec 28, 20255.0This is absolutely my husbands favorite fast food
- ALAnthony LioDec 28, 20251.0Made me super sick. Service was good though.
- CGChasity GarciaDec 21, 20255.0Erica the General Manager, Rosy, and Yaretzi provided truly exceptional service. They were incredibly friendly, welcoming, and greeted us with warm, genuine smiles throughout our visit. The food was absolutely delicious and tasted fresh and authentic. The restaurant itself was clean, well-maintained, and had a beautiful, inviting vibe. The atmosphere was wonderful, and the staff made the experience even better with their positivity and professionalism. I highly recommend this place to anyone looking for authentic food, great service, and an enjoyable dining experience.
- PTPaul C. TarantinoDec 7, 20253.0Have been passing this place for two years and never knew what kind of fast food it was. I googled it and was surprised to learn that it has all the Cuba favorites. Stopped in to check it out and wasnt expecting much for Cuban Fast Food. Ordered the ropa vieja on top of a tostone and surprisingly it was very good and exceeded my expectations. The store makes you feel like a typical burger king or old mcdonalds and could use some upgrading to a dining room setting like a Culvers. Service was very prompt. Food Looks like it is prepared fresh behind the counter.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Ft Myers, FL?
Pollo Tropical in Ft Myers is open every day from 10:30 AM to midnight for dine-in and delivery.
Does Pollo Tropical in Ft Myers offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
What payment options are accepted at Pollo Tropical Ft Myers?
They accept American Express, Discover, Mastercard, Visa, mobile NFC payments, debit and credit cards.
Is Pollo Tropical Ft Myers suitable for families with children?
Yes, Pollo Tropical welcomes families and children and provides high chairs and a children's menu.
Does Pollo Tropical Ft Myers have wheelchair accessible facilities?
Yes, the location has wheelchair accessible entrance, seating, parking, and restroom facilities.
Can I find outdoor seating at Pollo Tropical in Ft Myers?
Yes, this Pollo Tropical location has outdoor seating available.
Does Pollo Tropical Ft Myers serve vegetarian options?
Yes, Pollo Tropical serves vegetarian dishes in addition to chicken and Cuban specialties.
What are some notable nearby places to Pollo Tropical Ft Myers that customers might visit?
Nearby places include Regions Bank for financial services, McDonald's for alternative fast food options, and Target Store Lee-County for groceries and shopping.
Is there convenient access to banking services near Pollo Tropical in Ft Myers?
Yes, Regions Bank, Fifth Third Bank, LMCU credit union, and Western Union money transfer services are all nearby.
What other dining options are located near Pollo Tropical Ft Myers?
Nearby dining options include Zaxby's for American fast food, Hooked Island Grill for seafood, and Famous Dave's for barbecue.