Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, with some stating they left without receiving their orders.
Food Quality
Mixed reviews on food quality; while some enjoyed the burgers and drinks, many complained about cold, overcooked, or poorly prepared items.
Staff Attitude
Numerous reviews highlighted unprofessional and rude behavior from staff, contributing to a negative customer experience.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and unkempt dining areas.
Management Issues
Frequent mentions of understaffing and poor management practices, leading to operational inefficiencies and customer dissatisfaction.