Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,914 reviews
5 stars
830
4 stars
322
3 stars
201
2 stars
150
1 star
411
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, particularly during drive-thru orders.
Order Accuracy
Numerous reviews highlighted issues with incomplete or incorrect orders, leading to frustration among customers.
Food Quality
While some customers praised the food as delicious, others experienced problems with overcooked or improperly prepared items.
Cleanliness
Several reviews noted that the restaurant was clean and well-maintained, contributing positively to the dining experience.
Pricing
Customers expressed mixed feelings about pricing, with some finding it high relative to the quality and service received.
- LNlisa newboldNov 15, 20255.0My staple dish white rice with beans and a large side of plantains half chicken with garlic cilantro sauce. I peel off the skin because lately I got an allergy. They must have added another ingredient to the seasoning.
- JBJeremy BendaNov 10, 20251.0I am so bummed to say this, because honestly I love this chain. However, I came to this location at 10pm, ordered some food, and then when I asked for sauce, I was told they had none. Let's be real, we go to pollo for the spicy pollo sauce. Okay, maybe they were out, it happen, however, they said they had no sauces available and offered me the saddest little hot sauce packets. I'm really bummed out because I love this chain so much, it's one of the only things I look forward to when I come to visit Florida. For what it's worth, I was here on the night of November 10th around 10pm and it was a young lady with braces who served me. She was nice, but the fact that there was supposedly "no sauces" available really bummed me out. I guess I'll have to find somewhere else for my late night snacking 😔 Maybe it's time for a
- NANery AriasNov 7, 20252.0My friends and I ordered two chicken wraps and they were given cold. We had to send back the food and the employee gave us an attitude.
- ANAlejandro Dueñas NodaNov 3, 20251.0La atención a el cliente del turno de la tarde del lunes del 3 de noviembre 2025 pecima se demoran mucho en preparar la comida por estar hablando tanto y la señora mayor de los lentes le habla pésimo a los customer
- MWMo WaddaOct 22, 20254.0It seems like half the time I buy through the drive thru I do not get all the items I pay for. There is always one or more items that I pay for that are missing. Today the missed two items from my order, the cilantro salad that’s over $10 and the yuca bites. It’s not like I am going to drive back to the restaurant just to collect the missing food. But this location needs to do better, we all make mistakes, but better care needs to be taken to make sure the order is complete before giving it to the customer. I do not want to holdup the line to unpack the bags just to ensure I got what I paid for. It would be nice if people ensure the food paid for is verified before packing them into the bags. Also Pollo tropical is nothing without the sauces, the curry mustard sauces runs out all the time. Maybe increase the inventory on the sauces that run out. I do have to say, the food I received was amazing, arguably the best I have eaten @ Pollo in over 20 years. Thank you
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services from 10:30 AM to 11:30 PM every day.
Where is Pollo Tropical located in Ft. Myers, FL?
Pollo Tropical is located at 12611 S. Cleveland Avenue, Ft. Myers, FL 33907, US.
Can I place an order online for Pollo Tropical?
Yes, you can place an order online via their delivery URL: https://order.pollotropical.com/menu/pollo-tropical-s-cleveland-aveft-myers-fl?handoff=delivery.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American cuisine, featuring dishes like grilled chicken marinated in citrus, Mojo Roast Pork, and TropiChop bowls.
Does Pollo Tropical have options for vegetarians and children?
Yes, Pollo Tropical offers vegetarian options and has a children's menu available.
Are there payment options at Pollo Tropical?
Yes, Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards, as well as debit card and mobile NFC payments.
What are some restaurants near Pollo Tropical?
Nearby restaurants include Chipotle Mexican Grill, Rib City Express, Culver's, El Cactus on 41, Tijuana Flats, and Five Guys. You can enjoy a variety of dining options before or after your visit to Pollo Tropical.
Are there convenient services close to Pollo Tropical for customers?
Yes, nearby services include Wawa convenience store and gas station, PNC ATM, and CoinFlip Bitcoin ATM, which you might find handy when visiting Pollo Tropical.
Can I find other shopping and wellness options near Pollo Tropical?
Yes, near Pollo Tropical you can find Mattress Firm for bedding needs, Hot Rock Nail Salon for beauty treatments, and Trulieve Fort Myers Dispensary for health products.