Brand Certified
Pollo Tropical
3.5(1940 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
12611 S. Cleveland Avenue, Ft. Myers, FL
33907, United States
Certified by Pollo Tropical • Mar 01, 2026
(239) 275-1118
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/ft.-myers/12611-s.-cleveland-avenue
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.5
1,940 reviews
5 stars
841
4 stars
324
3 stars
202
2 stars
150
1 star
423
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incomplete or incorrect orders, often receiving missing items or wrong food.
Customer Service
Feedback highlighted a consistent pattern of rude or inattentive staff, particularly during drive-thru and late-night shifts.
Food Quality
While some customers praised the food's flavor, there were numerous complaints about overcooked or improperly prepared items.
Cleanliness
Several reviews noted that the restaurant was clean and well-maintained, contributing positively to the dining experience.
Service Speed
Customers expressed frustration with slow service and long wait times, especially during peak hours.
- HFHeberto FernandezFeb 21, 20265.0Muy atento el personal nocturno y bien bariado el menú, habia de todo y son las 11:08 de la noche
- TLTim LawnsFeb 19, 20265.0Stuffed Plantain balls. Nuff said!😋 Low-key the best side of all times.
- DJDíabla JrFeb 15, 20265.0Amazing food and service from Francy Almonte. She was super nice and my food was delicious
- SSShelley SmithFeb 8, 20261.0Worst Pollo Tropicale in the county. Chicken was dryer than sawdust and the white rice was mush. Absolutely disgusting!
- TPTanja PolsterJan 17, 20261.0You will not get your full order. To top it off do not order through Uber eats from this location because you will not get your money back for your missing food so you will pay extra for what should be convenient but at the end of it all you pay for food you never receive.
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services from 10:30 AM to 11:30 PM every day.
Where is Pollo Tropical located in Ft. Myers, FL?
Pollo Tropical is located at 12611 S. Cleveland Avenue, Ft. Myers, FL 33907, US.
Can I place an order online for Pollo Tropical?
Yes, you can place an order online via their delivery URL: https://order.pollotropical.com/menu/pollo-tropical-s-cleveland-aveft-myers-fl?handoff=delivery.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American cuisine, featuring dishes like grilled chicken marinated in citrus, Mojo Roast Pork, and TropiChop bowls.
Does Pollo Tropical have options for vegetarians and children?
Yes, Pollo Tropical offers vegetarian options and has a children's menu available.
Are there payment options at Pollo Tropical?
Yes, Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards, as well as debit card and mobile NFC payments.
What are some restaurants near Pollo Tropical?
Nearby restaurants include Chipotle Mexican Grill, Rib City Express, Culver's, El Cactus on 41, Tijuana Flats, and Five Guys. You can enjoy a variety of dining options before or after your visit to Pollo Tropical.
Are there convenient services close to Pollo Tropical for customers?
Yes, nearby services include Wawa convenience store and gas station, PNC ATM, and CoinFlip Bitcoin ATM, which you might find handy when visiting Pollo Tropical.
Can I find other shopping and wellness options near Pollo Tropical?
Yes, near Pollo Tropical you can find Mattress Firm for bedding needs, Hot Rock Nail Salon for beauty treatments, and Trulieve Fort Myers Dispensary for health products.
Brand Certified Facts from Pollo Tropical
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Certified March 01, 2026Yext Knowledge Graph
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