Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
2,069 reviews
5 stars
832
4 stars
360
3 stars
229
2 stars
148
1 star
500
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being flavorful and reasonably priced, though some noted issues with portion sizes and food freshness.
Service Issues
Many reviews highlighted inconsistent service, with reports of rude staff, long wait times, and incorrect orders.
Cleanliness Concerns
Numerous customers expressed disappointment with the cleanliness of the restaurant, particularly in the dining area and restrooms.
Positive Staff Interactions
Some customers had positive experiences with specific staff members, particularly mentioning the manager Israel for his attentive service.
Order Accuracy
Frequent complaints about incorrect orders and missing items, especially with online and mobile orders.
- BDBella DigiorgioNov 5, 20255.0The staff at this pollo are always so friendly and provide very efficient service!
- IKIsabella KingNov 5, 20255.0If I could give this place 10 stars, I absolutely would! The service here is unmatched — everyone was so friendly and attentive from the moment we walked in. The food was AAMAAZINGGG — fresh, flavorful, and perfectly cooked. You can really taste the quality in every bite. The manager went above and beyond to make sure my family and I were taken care of, checking in on us personally and making sure everything was perfect. It’s rare to find a place that combines great food, great people, and great vibes all in one — but this Pollo Tropical nails it! We’ll definitely be coming back soon. 🌴🔥
- ACArturo González CruzOct 29, 20251.0This is what I got after eating my chicken jockey
- TWTiffy WilcoxsonOct 19, 20255.0Me and my husband always order the family meal you can never go wrong at Pollo tropical... It is fulfilling for a low price. And especially if you're using your reward if you download the app you get discounts yes indeed I did receive my $5 off a meal. And it does help it comes in handy you cannot go wrong with chicken on the grill 🤣🤣
- RRRamon RodriguezOct 16, 20255.0Pollo Tropical is a must for the closest you can get to a proper meal on the fly. Prices have considerably gone up and could improve on flavor and portions but still beats tacos and late gorditas. On my visit, two of the tables I sat on had food scraps everywhere, in 25 minutes there, I never saw anyone coming out to clean the tables at all. Personnel needs to be assigned to cleaning duties and maybe a manager per shift to oversee operations.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Ft. Myers?
Pollo Tropical in Ft. Myers is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can place an order online.
Where is Pollo Tropical located in Ft. Myers?
Pollo Tropical is located at 8051 Dani Drive, Ft. Myers, FL 33966, USA.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American cuisine, featuring fresh citrus marinated chicken and traditional dishes with a creative twist.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have facilities for families and children?
Yes, Pollo Tropical welcomes families and children, offers high chairs, a children's menu, wheelchair accessible seating, and restrooms.
Can customers order takeout or use curbside pickup at Pollo Tropical?
Yes, Pollo Tropical offers takeout, curbside pickup, and no-contact delivery options for customer convenience.
Are there any nearby places where I can get a haircut before or after dining at Pollo Tropical?
Yes, Sport Clips Haircuts of Fort Myers - Colonial Square, a hair salon and barber, is located nearby for convenient grooming services.
Where can I find dessert options close to Pollo Tropical?
Nearby dessert options include The Cookie Crafter bakery and Nothing Bundt Cakes, both within easy reach from Pollo Tropical.
Are there other restaurants near Pollo Tropical where my group can find different cuisine options?
Yes, nearby you can find Chipotle Mexican Grill for Mexican fare, Hibachi Express for Japanese and sushi, and Banh Mi & Tea for bubble tea and Vietnamese dishes.