Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,657 reviews
5 stars
706
4 stars
303
3 stars
183
2 stars
118
1 star
347
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rude and unprofessional behavior.
Food Quality
Food quality is inconsistent; while some customers enjoy the taste, others complain about blandness, incorrect orders, and unsanitary conditions.
Cleanliness
Several reviews mention cleanliness issues, including dirty tables and restrooms, impacting the overall dining experience.
Staff Attitude
Many customers express dissatisfaction with staff attitudes, noting that employees often appear unhappy or unhelpful.
Management Issues
There are concerns about poor management and oversight, with reports of staff not being properly managed or trained.
- RMRichard “Secrt Servce” MarquezNov 17, 20255.0OMG Im not sure if you guys changed ur recipe but pls keep it bc your chicken was to die for, the meat just fell off the bone and they gave a very very good amount, I will DEFINITELY be going back!!
- GDGeorge Mc DevittNov 12, 20255.0Great place to get a good meal that won't break the bank.. Very affordable!!
- JHJosie HNov 8, 20255.0A nice quiet location along N. Federal Highway offering a variety of marinated grilled chicken platters, sandwiches, tropichops, wraps, etc. Their chicken soup, in my opinion, is so delicious. Full of tender pieces of chicken and veggies in a flavorful broth that truly warms the soul.
- AVAlexandra VargasOct 21, 20251.0I asked for a simple change to have the rice in a separate container, and the cook refused and gave me attitude. It’s basic customer service to accommodate small requests, but they clearly don’t care. Won’t be coming back. If I could I would give it 0 stars
- MMmichelle MiltonOct 20, 20251.0Everyone wearing gloves except one guy and the manager passed right by him and didn't tell him to put on gloves and he went to the bathroom and right by to work didn't wash his hands the guy cashier is friendly but everyone else looks mad and doesn't speak even the manager
Frequently Asked Questions About Pollo Tropical
What are the regular hours of operation for Pollo Tropical in Ft. Lauderdale?
Pollo Tropical in Ft. Lauderdale is open daily from 10:30 AM to midnight.
Is Pollo Tropical open on holidays like Christmas?
Pollo Tropical is closed on Christmas Day, December 25, 2024.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM via their online ordering platform.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments. They do not require cash-only payments.
Does Pollo Tropical have seating available for dining in?
Yes, Pollo Tropical provides both indoor seating and accommodates families, with high chairs and wheelchair-accessible seating and restrooms.
Can I order Pollo Tropical’s menu online for takeout or curbside pickup?
Yes, Pollo Tropical offers takeout and curbside pickup through their online order system available on their website.
Are vegetarian and children's menu options available at Pollo Tropical?
Yes, Pollo Tropical serves vegetarian dishes and offers a children's menu to accommodate diverse dietary needs.
What are some notable nearby restaurants where I can visit before or after dining at Pollo Tropical?
Nearby restaurants include Burger King for fast food, Olive Garden for Italian cuisine, and Las Orquideas Restaurant offering Latin American dishes, providing various dining options close to Pollo Tropical.
What nearby educational institutions are close to Pollo Tropical for visitors or families?
Knox Theological Seminary and Westminster Academy are nearby educational institutions that visitors may find useful to know when visiting Pollo Tropical.
How can I access Pollo Tropical if I am using public transportation or visiting nearby landmarks?
Pollo Tropical is located near landmarks like Coral Ridge Presbyterian Church and the Xfinity Store by Comcast, which can help visitors orient themselves. These nearby locations can assist in finding Pollo Tropical easily, whether by transit or driving.