Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,807 reviews
5 stars
1,211
4 stars
543
3 stars
359
2 stars
204
1 star
490
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many noted issues with freshness, portion sizes, and overall quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including flies and dirty dining areas.
Customer Experience
Mixed experiences with staff, ranging from friendly and helpful to rude and dismissive.
- LDLowkey DaveJan 5, 20261.0Food was not fresh forgot to put me a spoon in the bag and the woman in the window on January 4 @10:00 pm was not on her game @ all very dissatisfied
- AHAndrew HutchersonJan 4, 20261.0This is the WORST fast food restaurant in the Fort Lauderdale area. They are so disorganized. I order pickup from here because I like the food. The service is terrible. They never have anyone handling pickups. You always have to flag down one of the overworked employees after you've been standing there for 5-10 minutes. Today, I walked in 20 minutes after placing my order. After flashing down someone she, I along with 5 door dashers jumped on her for our orders. She goes to the printer and pulls no less than 12 tickets off of it. I like the food, but I'm seriously going to have to give up on this restaurant
- KBKevin BarthmanDec 30, 20251.0Chicken is missing, onions raw. Waste of my time and money. Tried calling the store but forces me through and automated system and to download an app, are you serious?
- HEHuberson EtienneDec 27, 20251.0I have been a loyal customer for over five years and have always buy food here at your location. However, during my most recent visit, I asked for duck meat, and the employee who assisted me, named Alexa, was very rude and disrespectful. Her tone and language were completely inappropriate for customer service. She told me there was “no duck meat” in a very aggressive and unprofessional manner.
- SMSUBCOOL MIADec 17, 20251.0I ordered a quarter Chicken meal with rice and Caesar Salad, First off the girl at the Window had a nasty attitude and told me they didn’t have any barbecue sauce left. This is the second time that’s happened in a month. Unfortunately, I didn’t check the mail before I left and realize while in a rush to my haircut appointment That not only was she nasty but the workers were incompetent. I had no rice with the order no Caesar dressing. The salad was super dry. I couldn’t even eat it and the bread looked like it had a bite taken out of it super unprofessional. I don’t recommend this location the staff is completely unprofessional.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical at 1819 S. Federal Hwy, Ft. Lauderdale?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Ft. Lauderdale?
It is located at 1819 S. Federal Hwy., Ft. Lauderdale, FL 33316, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American dishes, with signature grilled chicken and Mojo roast pork.
Does Pollo Tropical offer dine-in and takeout options?
Yes, Pollo Tropical has seating for dine-in and also offers takeout.
Is Pollo Tropical family friendly and accessible?
Yes, Pollo Tropical welcomes families and children, has high chairs, and is wheelchair accessible with accessible parking, seating, and restroom.
Does Pollo Tropical accept credit cards and mobile payments?
Yes, they accept American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Are there any notable nearby places to visit when going to Pollo Tropical?
Yes, Ft Lauderdale Beach is nearby and makes a great visit before or after dining. Also close are local hotels like Relax Inn and Four Points by Sheraton Fort Lauderdale Airport/Cruise Port.
How can nearby places assist customers visiting Pollo Tropical?
Customers can use local hotels like Four Points by Sheraton or Relax Inn for accommodation and enjoy nearby attractions like Ft Lauderdale Beach during their visit.
Are there nearby dining options besides Pollo Tropical in the area?
Yes, nearby restaurants include 1800 Bistro & Bar offering American cuisine, Taco Bell for quick Mexican food, and BKK Thai & Sushi by Cilantro for Thai and sushi alternatives.
How can I place an order for delivery or pick up from Pollo Tropical?
You can order delivery or pick up online through their ordering link: https://order.pollotropical.com/menu/pollo-tropical-s-federal-hwyft-lauderdale-fl/