Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,427 reviews
5 stars
1,011
4 stars
460
3 stars
325
2 stars
190
1 star
441
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a consistent problem with service quality.
Food Quality
Many reviews mentioned dry or poorly prepared food, with complaints about portion sizes and missing items from orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and bathrooms, raising concerns about overall cleanliness.
Management Concerns
Feedback suggests a lack of effective management, with calls for better training and accountability among staff.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members, indicating potential for improvement.
- JHJorge Hernandez6 days ago5.0The service was amazing. The staff is really special and made my father visiting from Canada feel at home in South Florida. That on top of the amazing food. Thanks a lot!
- HAHal AxlerDec 27, 20251.0Really gone downhill over the past several months. Especially since they changed the TropiChop menu. The last several times, we’ve gone there, either fill the orders wrong or they’re out of ingredients properly. Make the food correctly. To me, it seems like a management problem more than staff. It’s very similar to places like steak shake in Burger King. I’ve gone downhill because the corporation is just trying to save money and make a better priority over service or quality.
- PRPatricia RoseroDec 21, 20251.0Terrible. La línea para tomar la orden 20 minutos, la línea para reclamar la orden 30 minutos, la orden incompleta e incorrecta, las mesa sucias, no había servilletas, con un rollo de papel toalla se lo rotaban los clientes para limpiar las mesas. Es la primera vez en 20 años que uso esta cadena de restaurantes que tengo tan mala experiencia.
- MRMaylin RodriguezDec 15, 20251.0drive through very long, cashier didnt care to get the order right
- JJJassDec 9, 20254.0A mi la comida me gusta, te sirven bien, está rica y tiene buen precio. También tienen WiFi. La atención es buena, queda cerca al sawgrass y al costado de Wendys.
Frequently Asked Questions About Pollo Tropical
What are the opening hours for delivery at Pollo Tropical in Ft. Lauderdale?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Ft. Lauderdale?
The Pollo Tropical location is at 12961 W. Sunrise Blvd., Ft. Lauderdale, FL 33323, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature 24-hour citrus marinated grilled chicken and mojo roast pork.
Does Pollo Tropical offer online ordering and delivery services?
Yes, you can place orders for delivery or takeout online through their delivery website.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa for payments.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children; they offer a children's menu and high chairs.
Are there outdoor seating options at Pollo Tropical?
Yes, Pollo Tropical has outdoor seating available for guests.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical provides wheelchair accessible entrances, parking, seating, and restrooms.
What nearby fast food options are available close to Pollo Tropical?
Nearby fast food options include Wendy's, which serves burgers and quick meals, offering alternative dining choices near Pollo Tropical.
What local services are near Pollo Tropical that customers might find useful?
Nearby services include Silhouettes Salon Spa for beauty treatments and Sparkling Image Car Wash for auto detailing, useful for customers visiting the area.
What shopping destinations are close to Pollo Tropical?
Customers visiting Pollo Tropical can also explore nearby retail stores like Espi’s Boutique, Urban Country Outfitters, and DXL Destination XL for clothing and accessories.