Pollo Tropical

3.6
2427 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
12961 W. Sunrise Blvd., Ft. Lauderdale, FL
33323, United States

Hours

Reviews

3.6
2,427 reviews
5 stars
1,011
4 stars
460
3 stars
325
2 stars
190
1 star
441

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a consistent problem with service quality.

Food Quality

Many reviews mentioned dry or poorly prepared food, with complaints about portion sizes and missing items from orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, raising concerns about overall cleanliness.

Management Concerns

Feedback suggests a lack of effective management, with calls for better training and accountability among staff.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members, indicating potential for improvement.
  • JH
    Jorge Hernandez
    6 days ago
    5.0
    The service was amazing. The staff is really special and made my father visiting from Canada feel at home in South Florida. That on top of the amazing food. Thanks a lot!
  • HA
    Hal Axler
    Dec 27, 2025
    1.0
    Really gone downhill over the past several months. Especially since they changed the TropiChop menu. The last several times, we’ve gone there, either fill the orders wrong or they’re out of ingredients properly. Make the food correctly. To me, it seems like a management problem more than staff. It’s very similar to places like steak shake in Burger King. I’ve gone downhill because the corporation is just trying to save money and make a better priority over service or quality.
  • PR
    Patricia Rosero
    Dec 21, 2025
    1.0
    Terrible. La línea para tomar la orden 20 minutos, la línea para reclamar la orden 30 minutos, la orden incompleta e incorrecta, las mesa sucias, no había servilletas, con un rollo de papel toalla se lo rotaban los clientes para limpiar las mesas. Es la primera vez en 20 años que uso esta cadena de restaurantes que tengo tan mala experiencia.
  • MR
    Maylin Rodriguez
    Dec 15, 2025
    1.0
    drive through very long, cashier didnt care to get the order right
  • JJ
    Jass
    Dec 9, 2025
    4.0
    A mi la comida me gusta, te sirven bien, está rica y tiene buen precio. También tienen WiFi. La atención es buena, queda cerca al sawgrass y al costado de Wendys.

Frequently Asked Questions About Pollo Tropical

What are the opening hours for delivery at Pollo Tropical in Ft. Lauderdale?

Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Ft. Lauderdale?

The Pollo Tropical location is at 12961 W. Sunrise Blvd., Ft. Lauderdale, FL 33323, USA.