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McDonald's

3.6
(1019 reviews)
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Business Details

16392 US Highway 331 S, Freeport, FL
32439, United States
(850) 880-6261
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16392 US Highway 331 S, Freeport, FL
32439, United States

Hours

Reviews

3.6
1,019 reviews
5 stars
389
4 stars
217
3 stars
162
2 stars
76
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and personable staff, highlighting positive interactions, though some reported rude service and poor management.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, including missing items and wrong food.

Cleanliness and Speed

The restaurant was frequently noted for its cleanliness and fast service, although some customers experienced long wait times.

Food Quality

While some customers enjoyed the food, others reported issues with cold or substandard meals, particularly in drive-thru orders.

Pricing Concerns

Several reviews indicated dissatisfaction with rising prices and perceived value for money.
  • SP
    Shawna Parker
    Feb 10, 2026
    5.0
    This place is always clean & the employees are very friendly & personable as well. We always wait to go to this place because it is so clean & the Employees are really great as well
  • JB
    Jennifer Broxson
    Jan 18, 2026
    5.0
    Exactly what a McDonald's experience should be. The counter person was very patient and friendly.
  • GW
    Garrett Walker
    Jan 5, 2026
    5.0
    Nicest customer service experience I’ve ever had. All happy, smiling faces! Not something I usually come to expect at a McDonald’s, but the employees working at 3:15 on Monday January 5th are setting the standard.
  • DM
    Derrick McNeil
    Dec 27, 2025
    5.0
    Came through right before they closed, my food was hot and fresh and my man Zach had phenomenal customer services skills!!
  • SD
    Sally Degenhart
    Oct 31, 2025
    5.0
    My husband and I love McDonald's ice cream cone and usually go out 6 or 7 days a week back home in Washington. This is the only McDonald's in the area that has ice cream. All the other McDonald's in the area did not.
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Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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