Dunkin'

Reviews

• CF

  Crystal Fields

  Jan 5, 2026
  1.0
  In my experience, the staff is rude. Waiting 5 minutes to order a coffee when there is no one else in the lobby is a little ridiculous. Not greeted with a smile, a good morning or anything. Lame.
• LC

  Lawrence Cartmill

  Dec 23, 2025
  1.0
  **1-Star Review: Absolutely the Rudest Dunkin' Experience Ever** I’ve been to plenty of Dunkin’ locations over the years, but the one in Fort Walton Beach takes the cake for being the worst. The drive-thru process here makes zero sense and prioritizes corporate metrics over actual customer convenience. You pull up, order your drink at the speaker, pay at the window, and then—even if the parking lot is completely empty and there’s no one behind you—they insist you pull forward to a white line and wait. This happened to me on a Saturday with no other cars in sight, and again the next morning. It’s frustrating because it forces you to wait longer overall, especially when orders take forever. This morning, there was only one poor employee working alone—she was handling orders, making drinks, taking payments, and then running out to deliver them. I politely asked why they always make customers pull forward like that. She explained it’s to “keep the timer down” for the drive-thru window, so the store looks faster to corporate. Basically, they’re gaming the system to inflate their performance numbers at the expense of making customers wait more and inconveniencing everyone. When I pointed out how this seems unfair and more inconvenient for customers, her response? She told me never to come back to this location again. Unbelievable rudeness from someone who was clearly overwhelmed and understaffed. This isn’t about one bad day—it’s a weird, customer-unfriendly policy combined with outright hostility. Save your money and go to literally any other coffee spot in Fort Walton Beach. I won’t be returning.
• PP

  Perch Perkins

  Dec 13, 2025
  1.0
  I was in the drive through with my friend and when the girl said they don’t fill your cup up anymore we decided to go somewhere else. The girl in the drive through window was hanging out as far as she could screaming and cussing yelling at us from across the parking lot to never come back. I was very scared.
• LB

  Lila Bakugou

  Dec 12, 2025
  1.0
  Went to get a latte in drive through. The girl taking my order said something about not filling it cup because I asked for light ice. I asked if this was new and she said "no it's policy" I told her Nevermind then and to have a good day and drove off. She then leaned all the way out the window screaming and waving her hands at me saying I should never go back there again. I pulled in and went inside to speak with management about this behavior. Manager defended her and said her employee wasn't in the wrong for this horribly unprofessional behavior. At no point was I rude or yelling at anyone. I come here every single day and I've always been pleasant. I just wanted an apology. I have never in my life had someone scream at me across the lot from a drive through window before. I would like a personal apology from the owner of this location because of how poorly I was treated by the staff and the general manager.
• AC

  Anthony Coker

  Dec 5, 2025
  5.0
  Nice location. But I don't put your boxes of doughnuts in a bag, so bring something to hold them still in your seat. Lol. Now they're asking for tips. First one i've been to that, did that.

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