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Dunkin'

2.8
(259 reviews)

Business Details

(850) 904-0112
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Walton Beach, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
169 Eglin Parkway NE, Fort Walton Beach, FL
32548, United States

Hours

Reviews

2.8
259 reviews
5 stars
88
4 stars
21
3 stars
19
2 stars
14
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or hostile.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale or poorly prepared items.

Staffing Issues

Customers noted that the location often appears understaffed, leading to long wait times and overwhelmed employees.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and good service, indicating that there are positive experiences to be had.
  • UR
    urayoan rodriguez
    1 day ago
    1.0
    Easily the worst fast food experience I’ve ever had . Waited almost 45 minutes for a mobile order that wasnt even close to being accurate. Was told to wait just to find out the corrections weren’t even being worked on … I told them to cancel my order and my card was still charge .
  • GR
    Gabrielle Ramsey
    Feb 21, 2026
    5.0
    Placed a mobile order and they went above and beyond to make sure my drink order was perfect without me having to ask
  • FV
    Fernando Valle
    Feb 16, 2026
    1.0
    The service from the staff was very poor—orders are prepared far too slowly, and there is a total lack of control and efficiency. We waited over 40 minutes for just two croissants. To make matters worse, with three employees on duty, someone simply forgot to make our order. They definitely need to improve their customer service. People are always looking for coffee, but this kind of experience makes you never want to return to a place with such terrible service. If they want to improve, management really needs to look into the staff at this location. I noticed something strange in the drive-thru line: for some reason, they were forcing drivers to pull up past the pickup window. Then, the employees had to physically walk out of the store to reach the customer's car window. This creates "dead time" and significantly slows down the entire operation of this location. One of the employees who was coming out of the store to deliver orders even took the time to pull out her vape and start vaping while on the clock. It’s incredibly unprofessional to do that during work hours, especially while handling customer deliveries. This happened on 02/16/26 between 10:35 AM and 11:35 AM.
  • RG
    Robin Garcia
    Feb 13, 2026
    1.0
    Ever since they changed management its gone downhill. Lines are really long. They don't know how to multi task.
  • KD
    Kimberly DeGarmo
    Feb 1, 2026
    5.0
    I wish I knew the name of the man who made my coffee tonight because it is literally the best coffee I’ve ever had made from Dunkin! He was also super kind and quick! It was 7:15pm on Feb 1st, 2026! Thank you so much (:

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Fort Walton Beach, FL?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' in Fort Walton Beach offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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