The new manager, a woman, has been exceptional. She ensured that all our needs were met, and the food was freshly prepared and served hot. Her interactions with employees have been positive, as evidenced by the praise she has given them and the smiles on their faces, creating a welcoming atmosphereu. In contrast, the new General manager, a man , exhibited disrespectful behavior, including profanity and disrespect towards the staff and the young lady manager. He should not be considered the general manager; instead, the new manager lady should be the one leading as she is respectful towards all . I intend to return only when I see her working so we can have a peaceful lunch
Sincerely,
Mrs. Lolita’s Dr
Only 2 people showed up to work… they were slow -but they made extra efforts to make up for lack of help. Very nice and accommodating
JC
Jeff Crawford
Feb 11, 2026
I’ve always enjoyed Arby’s. I used to hit the one on Highway 98 three or four times a month. Till I ran into a snotty night manager. We Interacted together on several occasions with no issues. Until that night. It irritated me enough. I called corporate and asked for a return call. I was informed my disappointment was justified and someone would call me. no one ever did.That was the end of me eating at that arbys. Fast forward to a couple of weeks ago, I eat at the one on Eglin Parkway. Had good food and service the same 1/2 pound roast beef sandwich I always get. I was disappointed to see the self-service station with the Arby sauce gone. But when I ask for a handful of sauce, they quickly handed me a handful of them and everything was good. Tonight I go into same location on Eglin Parkway. I’m greated by a friendly girl who informed me I can only have two Arby’s sauce with my half pound roast beef sandwich. I asked her are you serious? She says yes it’s a New Policy two per sandwich. My response was let me get this right. if I order the little sandwich, I can have two packages? if I order a half pound sandwich I still can only have two packages? I ask for a refund and walked out the door. Never again, Arby’s
I really do enjoy arbys, the food is good, however I do not appreciate the woman in driveway thru just walking away with my card. I don't know if anything was written down it was all out of view...and she was also rude when asking for a receipt...and i didnt even get my receipt. good food. Bad service
RD
Randolph Destin
Jan 9, 2026
I just had the best French dip since I've been ordering them in the 80s. I got there at 935 right after the doors were unlocked. Staff was eager to please. Very nice. Order was completed very quickly. The sandwich was thick and hot! The gravy dip was delicious and hot. Curly fries were freshly cooked and hot. It won't get any better than this visit. The manager was great. I witnessed him dealing with a possible new hire as well as giving advice behind the counter. This is a great Arby's. Very clean. Well done!
1/9/26 930 am