Wingstop

3.5
714 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Fort Myers S. Cleveland. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
12011 S Cleveland Ave #2, Fort Myers, FL
33907, United States

Hours

Reviews

3.5
714 reviews
5 stars
314
4 stars
104
3 stars
84
2 stars
58
1 star
154

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Several customers reported issues with food quality, including overcooked wings, soggy fries, and incorrect orders.

Wait Times

Many customers experienced long wait times for their orders, both for pickup and delivery, often exceeding expected times.

Cleanliness

Some reviews mentioned cleanliness issues within the restaurant, including unsanitary conditions and poorly maintained facilities.

Mixed Experiences

While some customers enjoyed the food and service, many others had negative experiences, indicating inconsistency in performance.
  • EM
    Erving Mosqueda
    Jan 1, 2026
    5.0
    Excelente servicio
  • SS
    Sandra Salgado
    Dec 29, 2025
    4.0
    El lugar es limpio, la atención es no muy buena algunas perdinas que te atienden lo hacen de mala gana y las papas son ricas pero les ponen kilos de sal el ambiente es pesado
  • KM
    kenzie macintyre
    Dec 3, 2025
    1.0
    WORST experience at wingstop; and that’s saying a lot with how long it always takes to get my food. We arrived and it took over 5 minutes for us to even be greeted and helped. Then refused to help us when we had made a human mistake and accidentally placed at wrong store. I get it, human error on our part, however we called Wingstop and they said they can honor at the other store we just have to provide order #. Lady at front desk refused to help us and began to argue about the problem, we even had Wingstop speak to her and she was very rude. We ended up just placing an order anyways as we were hungry and couldn’t make the drive to the further store. After placing order we see she put our name as “broke”. Very funny haha. I understand human error, i’m a store manager myself in the food business, however her lack of customer service and willingness to make the moment right and help, and then proceed to make fun of us is what is crazy. Do NOT suggest this location at all.
  • PF
    Pray F
    Dec 3, 2025
    1.0
    They are the rudest people. Stores open it's 1145 and she literally got mad because I walked to the restroom that isn't closed but she said it was. Waiting 15 minutes for an online order that said ready for pickup and I get scolded for trying to use a restroom while I wait. Unreal. Also watched the manager counting the money literally take money from the register and put it in her back pocket. 🧐
  • AH
    alex henze
    Nov 30, 2025
    2.0
    Love wingstop just very confused. I called in to place in order for pickup- I didn’t use the online system due to wanting to use cash. I called and waited almost two minutes no answer. Called back immediately answered but told me they dont do call in orders. Just curious why have phones then? If there’s no reservation and you can’t call to place an order, are they there just to check on the status of your food? After having to go in myself to place the order then wait, I asked if it’s always been like that there to which the worker responded with “yep, I’ve worked at multiple wingstops and this is the only one who doesn’t do it’ll.” Not sure if it’s a new policy or if the owner is even aware

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.