McDonald's

3.4
2270 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18500 Summerlin Rd, Fort Myers, FL
33908, United States

Hours

Reviews

3.4
2,270 reviews
5 stars
792
4 stars
457
3 stars
346
2 stars
201
1 star
474

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service.

Food Quality

Many reviews highlighted poor food quality, including cold and improperly prepared items, with some customers expressing disgust.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and excellent service.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, contributing to an overall negative experience.

Inconsistent Experience

Customers noted a wide range of experiences, from excellent service and food to terrible encounters, indicating inconsistency in performance.
  • MW
    Michael Williams
    1 day ago
    3.0
    Cold fries. Wrong sandwich. It was a chicken sandwich. I ordered a double cheese combo
  • LY
    Lee Yeaton
    4 days ago
    5.0
    Our go to fast food place. We only go when they're busy, lunch or dinner time. It's a little slow then but the food is always hot and fresh. Inside is clean, but it's Florida so we eat somewhere else that has a view.
  • AS
    Alicia Schneider
    Jan 3, 2026
    5.0
    First time at this location, we usually go to the one on Cape Coral Parkway on our way to the beach but never again. Fast,Friendly, Accurate!
  • DS
    Daniel Schneider
    Dec 26, 2025
    1.0
    Worst McDonalds I’ve ever been to. Service is an embarrassment to the brand. Never has there been a worse fast food restaurant.
  • KH
    Keresa Henry
    Dec 16, 2025
    1.0
    The food is horrible, and the girl at the window is just kind of weird. She was on the phone with her boyfriend talking about inappropriate stuff. She didn’t even pay attention to me and just gave me the money. The food was horrible.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 18500 Summerlin Rd, Fort Myers?

McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does this McDonald's location offer drive-through service?

Yes, the McDonald's at 18500 Summerlin Rd has a 24/7 drive-through service.