Dunkin'

Reviews

• IG

  Izzy Garcia

  Nov 15, 2025
  5.0
  Excellent service and staff very helpful.
• SB

  Stephanie Barrett

  Nov 5, 2025
  5.0
  Made a stop for limited edition items and was greeted by the nicest employee. I didn't have a long wait at all.
• SK

  Sherry Kline

  Oct 23, 2025
  1.0
  I ordered 2 iced coffees with liquid sugar and both of them had granulated sugar. The person I asked about it said that's the way they are made unless asked otherwise. I always ask for liquid sugar and every other Dunkin tells me that's the way they are made. I then had to ask her to make me 2 more. She didnt offer to make it right. I love Dunkin and will always be a loyal customer. That being said I will not come back to this Dunkin.
• MP

  Mar P

  Oct 20, 2025
  1.0
  I am deeply disappointed with my recent experience at this location. As someone who has worked in customer service for over a decade, I understand the value of patience and empathy both from customers and staff. Unfortunately, that standard was not upheld here. After my initial drink order was made incorrectly, I waited more than 20 minutes for a corrected latte. While mistakes happen, what followed was unacceptable. I overheard the barista criticizing me for not specifying that I wanted a hot drink, speaking loudly and unprofessionally about me within earshot of others. Rather than resolving the issue calmly, the barista appeared more upset than I was, and the energy at the counter turned visibly hostile. I remained calm, said nothing, and waited patiently while watching other customers who had ordered after me receive their drinks before I did. It was disheartening to witness this discrepancy in service. When my drink was finally handed to me, it was done so in a cold, dismissive manner, and topped with whipped cream which I did not want but by that point, I honestly did not feel safe or comfortable saying anything. I made the conscious choice not to mention it because the barista's demeanor had already made the interaction tense and I feared that speaking up again might make the situation worse and result in further delay. I chose not say anything because I didn't want to be labeled as difficult and my years in the industry have taught me to be respectful, but also recognize when the service I'm receiving is not just bad but disrespectful. What disturbed me most was the visible lack of respect and professionalism not just from the barista, but from other staff who observed the situation and chose to laugh rather than assist. The atmosphere I experienced was poor. And, based on what I observed in the treatment of different customers, it’s clear that not all patrons are treated with the same courtesy and respect. There were clear disparities in the way people were spoken to, prioritized and acknowledged. This type of conduct reflects not just poor customer service, but lack of professionalism and implicit bias. It’s unacceptable. If your staff cannot treat every customer equally and respectfully, then something needs to change. Until that happens, I cannot recommend this location to others, and I will not be returning. Customer service at this location is lacking at the most fundamental level. That standard was not met here.
• DH

  Drew Hellebrand

  Oct 17, 2025
  1.0
  Staff at this location is incredibly rude. Ordered on the kiosk because they don’t let you use normal online payment methods with their app at this location. The kiosk messed up my order, never gave me a receipt so I didn’t know until they handed me my food. When I said something, the girl immediately had an attitude and said I didn’t order what I said I did and then walked away. Manager, without talking to me at all, gives me a couple dollars that I was overcharged, ignores the other employee right behind her talking about how I clearly don’t understand how to place an order right in front of me, and I still never got what I actually ordered. This location needs an entire new staff.

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