Dunkin'

Reviews

• BS

  brenda shepard

  Nov 14, 2025
  1.0
  This is the worst Dunkin location. They do not acknowledge you when you walk in, they make you order from a kiosk only and does not offer any help to order, nobody speaks English. I would give this place negative stars if I could.
• KK

  Kellie Kauffman

  Nov 12, 2025
  1.0
  The women in charge is very rude. She has terrible customer service. The other employees seem ok. My order was wrong so I went inside instead of just trying to make it right she lied to me about my order being wrong when it clearly wasn't. I had proof on my phone and the ticket. She tried to make me think I was wrong. When she gave it back to me she was very snotty and giving me dirty looks while speaking to her co-workers in Spanish. Beware I will never go there again.
• DD

  DC

  Oct 20, 2025
  1.0
  I have been coming to this new DD since they opened. I will say, they are not very pleasant and I usually have to repeat my order a few times until they get it right, whether I'm at the drive up window or I go inside. But, that's ok, I'm a patient person. My order always consists of an ice coffee, black, no ice. Simple. Well, today was different. I was told that I HAVE to have ice in my coffee (perplexed). I stated that I don't like ice in my coffee, I'm here everyday and have always received what I ordered. The response was "No Ma'am, we don't do that, we have to put ice in your coffee". Hmmm....repeat....I'm here everyday and have always received what I ordered. No Ma'am, we don't do that. Ok, well, is this a new rule? Does a customer have to have ice now??? It's fine if you have this new rule, but just tell me! Don't tell me you don't do it, when clearly you have AND insinuate that I'm a liar! "No Ma'am, it's not new, we don't do that". My patience ran thin, I hit the gas and was out of there. Needless to say, not only have they lost me as a customer, but I've have spread the word to family and friends. I do hope the Management team reads their reviews. A little kindness goes a long way. Maybe even a smile and a positive attitude to accommodate their customer needs. Not a lot to ask :)
• DR

  Dean Ruiz

  Oct 10, 2025
  1.0
  Went through the drive-through ordered a large hot latte sugar topped with whipped cream. They gave me a large hot latte with mocha whip cream, and five sugars didn’t realize what I had took a drink of it. By the time I reached a stop sign. My throat was getting itchy And dry. My mouth was getting numb looked at the cup and realized they had mocha in there. I’m allergic to chocolate luckily for me I have EpiPen. I pulled up to the window since I was right there at the stop sign and explain the situation for them. They laughed Asked me to pull around front and they gave me a another latte with no sugar not topped with whipped cream tasted like crap if you’re gonna have Spanish workers working at the window make sure they understand English I could’ve died in my car while I was driving to work And the only thing I would’ve had for it was a bunch of young girls laughing about it there that the first instance that I had an issue with that Dunkin’ Donuts I don’t even know why they opened it because they don’t get any of your orders correctly unless you speak to them in Spanish you’re not gonna get your order correct I know because I am Puerto Rican but I shouldn’t have to go to the window and order in Spanish if you’re here in America, if you don’t understand the language, you shouldn’t be working. The drive-through could’ve caused somebody’s life and I’ve already been driving down the road at 50 miles an hour and lost consciousness, cause I couldn’t breathethat could’ve been a major issue. Also, I suggest nobody goes to the Dunkin’ Donuts.
• KD

  Karen Daley

  Oct 2, 2025
  5.0
  The new Dunkin' on Palm Beach Boulevard is great. Drive thru is fast and service is friendly. Inside there isn't seating and you can order on self service screens or at the counter. Love the location, easy in easy out, easy access to the gas station.

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