Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
659 reviews
5 stars
327
4 stars
160
3 stars
61
2 stars
34
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and floors, impacting the overall dining experience.
Staff Performance
While some staff members received praise for their efficiency and friendliness, many others were criticized for being inattentive and unprofessional.
- RMRoger Morris6 days ago5.0We just had the most amazing experience at dairy Queen in Fort Myers Giovanni works there at the Cody Lee restaurant while observing him working I noticed he has very strong work ethic very happy kid great service this guy is phenomenal I felt it my duty and honor to write a review about this dairy Queen and their employees The manager the young lady she is great too oh and by the way it's so cold in there you could end up with polar bears so be careful lol
- MWMichael WoodsJan 2, 20264.0Dairy Queen Grill & Chill We stopped by Dairy Queen Grill & Chill and treated ourselves to the Oreo Cup Perfection—and it was delicious! The ice cream was smooth and creamy, and the Oreo pieces added just the right amount of crunch and chocolate goodness. The staff was friendly, the service was quick, and it made for a fun, satisfying treat. If you’re craving something sweet and refreshing, Dairy Queen definitely delivers.
- CCcandia79Dec 27, 20251.0Walk in tonight with my three daughters ready to enjoy some food. As soon as we walk in, the cashier lady was walking away and then turns to me and yells out "Are you ready to order" I said no and shes like you better be ready to order. We looked at the menu and we were ready to order but after 5 minutes of waiting and her never coming back to take our order, we just walked out and went down the road to Arby's where customer service was excellent.
- NNNikheveDec 23, 20251.0We order 5 burgers with combo, all of the burgers were literally frozen, we asked if they can heat them up, but they said that they were fresh, and didn’t gave us any solution besides giving us a refund, they just refunded the burgers and charged us for the sides, the one who “helped” us with this it was katie, unless she changed her name in the system, some blonde teenager.
- ETEsther ThalerDec 17, 20251.0As other patrons stated- easily the worse DQ ever. The most rude and incompetent workers with absolutely no clue as to what customer service is. When asked to speak to a manager a very young girl gingerly comes to the p/u window and yells “ what?!!l”. When I ask first manager again- she yells back “ I am the manager “. At that point it made no sense to continue to engaging. I hope the owner of this franchise realizes how many customers they are losing with this poor staff. Absolutely abhorrent and unacceptable to be spoken to that way.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 9011 Cody Lee Rd, Fort Myers, FL 33912-4501, US.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025).
What kind of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in Blizzard® Treats, Grillburgers®, soft-serve ice cream cones, shakes & malts, chicken strip baskets, and ice cream cakes through DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location offers drive-thru service as well as outdoor seating with family-friendly and wheelchair accessible facilities.
Are booster seats and high chairs available at Dairy Queen Grill & Chill?
Yes, booster seats and high chairs are provided for families with children to ensure a comfortable dining experience.
Does Dairy Queen Grill & Chill provide Wi-Fi for customers?
Yes, free Wi-Fi is available at this location for customers.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online via their official order URL.
What nearby businesses could I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit MAKS Asian Kitchen & Sushi for Japanese cuisine, TCBY for frozen yogurt treats, and Starbucks for coffee and snacks.
Is there a convenient bank near Dairy Queen Grill & Chill for quick transactions?
Yes, Truist bank is located nearby, making it easy to handle any banking needs during your visit.
How can I get to Dairy Queen Grill & Chill if I'm using local transportation?
Palm-Air Transportation offers taxi and airport shuttle services nearby, helping you reach Dairy Queen Grill & Chill conveniently.