Dairy Queen Grill & Chill

4.0
648 reviews
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Business Details

9011 Cody Lee Rd, Fort Myers, FL
33912-4501, United States
(239) 768-1238
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
9011 Cody Lee Rd, Fort Myers, FL
33912-4501, United States

Hours

Reviews

4.0
648 reviews
5 stars
324
4 stars
157
3 stars
60
2 stars
34
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers frequently reported issues with food quality, such as cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and floors, impacting the overall dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted enjoyable food items.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that the value did not match the quality of food received.
  • RK
    Ryan Kintz
    4 days ago
    5.0
    I stopped by here on Wednesday, November 19, 2025. Katie happen to be the only employee working during the lunch shift and had everything covered beautifully. I was blown away by how she was able to keep the drive-through going, attending the customers at the counter, and making all of the food. The dining area was well kept up and plenty stocked. She did a fantastic job and I let her know that, and I hope the company recognizes her efforts.
  • PP
    Picasso
    Nov 9, 2025
    1.0
    Maybe it was just my isolated first time experience here but it was a hideous experience. I entered the drive-through and I was in one of two cars there, also the business was not busy at all, but I noticed the other car was pulled ahead of the window waiting. I said hello to the person taking the order and they told me to hold on and I was holding on for a few minutes before I simply drove off.
  • LV
    lg vemly
    Oct 26, 2025
    1.0
    service was horrible and rude
  • LL
    Lynda Latessa
    Oct 6, 2025
    1.0
    Usually like DQ. Can't always afford it . This time, I ordered a single hamburger, No cheese, fries and diet coke, No ice. I gave my card to pay she took it. Then she told me I couldn't have the lettuce, tomato or onion as they were closing in a few minutes. I got my meal, Ice in my drink, cheese on my hamburger and ice cold fries . I won't be coming back for a while. May be you can train them to clean up their act and serve the way DQ and the customer wants. Not the way they want to.
  • JN
    Jo Nathon
    Oct 5, 2025
    2.0
    I will have to say this restaurant is very consistent. All 3 times we have visited it's terrible. The fries are always soggy, thr sandwich bread stall and employees, even worse. The employees are NOT friendly, almost border line rude. They are comfortable with their actions and handing out the poor quality of food. I definitely do not recommend stopping here AND BTW $9.00 for a hotdog combo is ridiculous.
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Frequently Asked Questions About Dairy Queen Grill & Chill

Where is Dairy Queen Grill & Chill located?

Dairy Queen Grill & Chill is located at 9011 Cody Lee Rd, Fort Myers, FL 33912-4501, US.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:30 AM to 10:30 PM.