Chipotle Mexican Grill

3.1
873 reviews
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About

Mexican Restaurant
Chipotle Gulf Coast Fort Myers is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10010 University Plaza Drive, Fort Myers, FL
33913, United States

Hours

Reviews

3.1
873 reviews
5 stars
332
4 stars
110
3 stars
78
2 stars
53
1 star
300

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or treated poorly during their visits.

Portion Sizes

Many customers complained about consistently small portion sizes, often feeling that they were not getting their money's worth.

Cleanliness

The restaurant was frequently described as dirty and unsanitary, with overflowing trash and unclean tables reported by multiple customers.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice and chicken, as well as unsatisfactory preparation of ingredients.
  • CM
    Chris Mars
    Jan 2, 2026
    1.0
    It was 930 at night. They had no steak, no fresh chicken. I wound up getting shredded, beef and chicken. The feeling I got was Too bad you came in too late. To me, they should just close the place at 9 o'clock. Cause it'll be the last time.I spent thirty five dollars for something that was subpar
  • LI
    Lilian Infante
    Jan 1, 2026
    1.0
    The general manager’s tone was disrespectful, and it felt like I was being talked down to. Customer service is a big part of why people return to a place, and this interaction completely ruined the experience for me. I expect better professionalism from someone in a management position. It was such an uncomfortable experience.
  • SH
    Shea Huber
    Dec 29, 2025
    1.0
    Gosh, where do I start… 1. Out of brown rice (fine, white rice will do) 2. Lady working first station expects me to read her mind. She does not speak, just points. Why can she not greet a customer and use her voice? 3. Gave me a half portion of chicken. Laughable. 4. Lady working station 2, again did NOT speak. Why can’t you use your words? 5. Workers were joking and laughing with each other, yet seem to not pay a single attention to the actual customers trying to order. 6. Cashier rang up our food, told us our total and wanted to send us on our way… but we wanted drinks. She had to redo it. What happened to asking “is there anything else we can get for you? Chips? Drinks?” 7. Cherry on top of the whole experience, the ice machine wasn’t working. We got sold drinks only to receive a warm soda. This should not be this hard. What is going on? Ice is broken, out of forks, workers just stare at you, the place is a mess, trash is over flowing… jeeez. Where are the managers?
  • DH
    David Hill
    Dec 19, 2025
    1.0
    So not sure if this is a new thing but I was shocked by how much romaine lettuce was packed inside my side of Guacamole Dip. I get it, avocados are expensive but to bulk up the portions by adding green ingredients like romaine is super disappointing. Do better Chipotle! 😠
  • AA
    Ari
    Dec 15, 2025
    1.0
    on Saturday afternoon the Cashier was incredibly rude and it was not busy at all. The person making the bowl I had zero issues with but the cashier was incredibly rude and when i asked for a water cup they, in a rude tone, said “only water no juice no soda” they then barely put the lid on my bowl, the front and back of the bowl were not sealed, and they knew because they told me that i had to hold my bowl sideways. The cashier was also rude to my friend and he advised he had a similar experience with the cashier saying that when he asked for a bag since the cashier just handed him the bowl no bag she rudely snapped back “it won’t even fit right the bag is too small”

Frequently Asked Questions About Chipotle Mexican Grill

What are the regular opening hours for Chipotle Mexican Grill at Gulf Coast Fort Myers?

Chipotle Gulf Coast Fort Myers is open daily from 10:45 AM to 11:00 PM.

Does Chipotle at Gulf Coast Fort Myers offer delivery or pickup services?

Yes, Chipotle offers both in-store pickup and delivery services.