Service Speed
Customers frequently reported long wait times in both the drive-thru and dining areas, with some waiting over 20 minutes for their orders.
Staff Attitude
There were numerous complaints about rude and unprofessional staff behavior, with some customers feeling ignored or disrespected.
Cleanliness
Many reviews highlighted issues with cleanliness, noting dirty dining areas and unsanitary conditions.
Food Quality
While some customers enjoyed the food, others reported receiving cold or poorly prepared items, leading to dissatisfaction.
Technology Issues
Several customers expressed frustration with the AI ordering system in the drive-thru, which often failed to understand orders.