Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported issues with food quality, including cold or old food, missing items, and unsanitary conditions.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Management Issues
Customers expressed dissatisfaction with management, citing lack of leadership and poor handling of customer complaints.
JA
Jayne Acevedo
Feb 21, 2026
1.0
The customer service here was terrible. I was looking through my bags just to make sure all my food was there I noticed I was missing fries. I had a 10 piece nuggets meal and I ordered and extra burger on the side. They gave me the burger and the nuggets I look in the bag I asked where the fries was. The lady says there in the bag. I open the bag I show her. There’s no fries. She points to the nuggets and says the fries are right there 😒😒😒😒 don’t play with me lady come on these are nuggets. The manager wants to come to the window gaslighting me telling the fries are in the bag. I pulled out the nuggets and said sir I don’t think these are fries. And then he wants to say okay I’ll just give you the medium fries. Like yeah of course you are BECAUSE I PAID FOR THEM. Smh…. I’m disappointed Wendy’s. Disappointed.. OH!!! I forgot also the toy for the kids meal sucked real hard. Some paper put together Griffen?? So lame at least McDonald’s had a little transformer McDonalds grill.
JB
Juan Brandti
Feb 21, 2026
1.0
Gas lightning me and touching up my food for proof he didn't give us fries sees there's no fries the fries are tight there 🤢🤢 not cool man worst Wendy's ever food was lacking too
JG
Jeffery Gary
Feb 13, 2026
2.0
good not good and cold and not fresh
SS
SERomney
Jan 16, 2026
1.0
This location has to be the worst one I've been to. Did drive through pick up...they charge for sauce and don't tell you until you're at the window...pretty sure sauces should be free, especially with a meal. No napkins in bag, no receipt given. Asked for ginger ale and got a sprite/coke mix.... It's like they don't even follow they're basic training there. Do better or close the location.
HH
HighlyFavored
Jan 2, 2026
1.0
12/31 Worst customer service ever!! Young lady with Auburn or orange hair Rude!! Slammed drive thru window in my face why I was asking a question and thought it was funny. Went inside to address the issue with the manager but that was unsuccessful because he allowed the young lady to continue to go back in forth with a customer why another customer telling the young lady to not say anything. The young lady stated she was cold which is why she slammed the window. Dress appropriately for your job knowing you will be working drive thru and keep your hygiene up as well . I asked for my receipt and didn’t get it so I asked for her name because no one had on a name tag and didn’t get that as well. I will be reaching out to corporate with my payment transaction due to me paying with a card. Young lady should not be working with people at all.
What are the drive-thru hours at Wendy's in Fort Lauderdale?
The drive-thru is open Monday to Friday from 6:00 AM to 3:00 AM, and Saturday to Sunday from 7:00 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's serves breakfast with options available via dine-in, drive-thru, or delivery.
How can I place an order online or via an app?
You can order online at order.wendys.com or use the Wendy's mobile app available on the Apple App Store for convenient ordering.
Is delivery available at this Wendy's location?
Delivery is available where offered. To check if delivery is serviceable at your location, visit our app or order.wendys.com and enter your delivery address.
What payment methods does Wendy's Fort Lauderdale accept?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's Fort Lauderdale for questions or feedback?
Call (954) 316-2312 directly or reach out via Wendy’s Contact page online or call the Customer Care team at 888-624-8140.
Are there any nearby places where I can do laundry before or after visiting Wendy's?
Yes, Broward Boulevard Wash House Coin Laundry and Broward Wash House are nearby laundry service options you can visit alongside Wendy's.
Where can I find financial services close to Wendy's Fort Lauderdale?
Bank of America Financial Center, Bank of America ATM, and The Exchange Network ATMs are nearby for convenient banking before or after your visit.
Are there any health facilities near Wendy's that customers might find useful?
Nearby health facilities include Plantation Urgent Care Center and Fresenius Kidney Care Ft. Lauderdale which could be handy for emergencies or planned visits.
What other dining options are near the Wendy's at 3801 West Broward Blvd?
Another fast food restaurant nearby is also Wendy's, providing multiple dining options for customers in this area.
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