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Wendy's

3.5
(1122 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3801 West Broward Blvd., Fort Lauderdale, FL
33312, United States

Hours

Reviews

3.5
1,122 reviews
5 stars
428
4 stars
215
3 stars
173
2 stars
89
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported issues with food quality, including cold or old food, missing items, and unsanitary conditions.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Management Issues

Customers expressed dissatisfaction with management, citing lack of leadership and poor handling of customer complaints.
  • JA
    Jayne Acevedo
    Feb 21, 2026
    1.0
    The customer service here was terrible. I was looking through my bags just to make sure all my food was there I noticed I was missing fries. I had a 10 piece nuggets meal and I ordered and extra burger on the side. They gave me the burger and the nuggets I look in the bag I asked where the fries was. The lady says there in the bag. I open the bag I show her. There’s no fries. She points to the nuggets and says the fries are right there 😒😒😒😒 don’t play with me lady come on these are nuggets. The manager wants to come to the window gaslighting me telling the fries are in the bag. I pulled out the nuggets and said sir I don’t think these are fries. And then he wants to say okay I’ll just give you the medium fries. Like yeah of course you are BECAUSE I PAID FOR THEM. Smh…. I’m disappointed Wendy’s. Disappointed.. OH!!! I forgot also the toy for the kids meal sucked real hard. Some paper put together Griffen?? So lame at least McDonald’s had a little transformer McDonalds grill.
  • JB
    Juan Brandti
    Feb 21, 2026
    1.0
    Gas lightning me and touching up my food for proof he didn't give us fries sees there's no fries the fries are tight there 🤢🤢 not cool man worst Wendy's ever food was lacking too
  • JG
    Jeffery Gary
    Feb 13, 2026
    2.0
    good not good and cold and not fresh
  • SS
    SERomney
    Jan 16, 2026
    1.0
    This location has to be the worst one I've been to. Did drive through pick up...they charge for sauce and don't tell you until you're at the window...pretty sure sauces should be free, especially with a meal. No napkins in bag, no receipt given. Asked for ginger ale and got a sprite/coke mix.... It's like they don't even follow they're basic training there. Do better or close the location.
  • HH
    HighlyFavored
    Jan 2, 2026
    1.0
    12/31 Worst customer service ever!! Young lady with Auburn or orange hair Rude!! Slammed drive thru window in my face why I was asking a question and thought it was funny. Went inside to address the issue with the manager but that was unsuccessful because he allowed the young lady to continue to go back in forth with a customer why another customer telling the young lady to not say anything. The young lady stated she was cold which is why she slammed the window. Dress appropriately for your job knowing you will be working drive thru and keep your hygiene up as well . I asked for my receipt and didn’t get it so I asked for her name because no one had on a name tag and didn’t get that as well. I will be reaching out to corporate with my payment transaction due to me paying with a card. Young lady should not be working with people at all.

Frequently Asked Questions About Wendy's

What are the drive-thru hours at Wendy's in Fort Lauderdale?

The drive-thru is open Monday to Friday from 6:00 AM to 3:00 AM, and Saturday to Sunday from 7:00 AM to 3:00 AM.

Does this Wendy's location serve breakfast?

Yes, this Wendy's serves breakfast with options available via dine-in, drive-thru, or delivery.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
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